• Citizens Bank (Glen Allen, VA)
    …the US with their mortgage servicing needs. We are searching for a highly skilled Workforce Management Analyst who will play a critical role in our ... schedule adherence reporting and identifying outliers for coaching. + Responsible for workforce management KPI reporting. + Responsible for overall department… more
    Citizens Bank (10/23/21)
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  • Bank of the West (Lincoln, NE)
    ** Workforce Management Analyst (Full Time) Description**At Bank of the West, our people are having a positive impact on the world. We're investing where we ... OR, SD, TX, UT, WA, WI, WY, NY. Job Description Summary**Performs required Workforce Management functions to optimize Contact Center resources. Responsible for… more
    Bank of the West (10/23/21)
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  • Elara Caring (Jackson, MS)
    …You have dedicated your career to growth, creativity, and positive relationships. As a Workforce Management Analyst , you will contribute to the team using ... you have countless ways to make a difference in your role as Workforce Management Analyst by keeping a team of elite healthcare professionals operational.… more
    JobGet (10/24/21)
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  • AdaptHealth LLC (Brentwood, TN)
    …to apply, we would love to hear from you. Workforce Management AnalystThe Workforce Management Analyst is responsible for the daily efforts to provide ... to the position.Provide real-time monitoring via available tools (Genesys Cloud.) and workforce management techniques to make intra-day adjustments to maximize… more
    JobDiagnosis (10/22/21)
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  • Systems Integration, Inc. (Albuquerque, NM)
    …exciting, fast-paced, and growing government-contracting industry!We are actively recruiting for a Workforce Management Analyst for our Call Center ... NM. The individual that accepts this opportunity will work to improve workforce management effectiveness by scheduling and forecasting. Implement and optimize… more
    JobDiagnosis (10/21/21)
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  • Citizens (Glen Allen, VA)
    …the US with their mortgage servicing needs. We are searching for a highly skilled Workforce Management Analyst who will play a critical role in our ... schedule adherence reporting and identifying outliers for coaching.Responsible for workforce management KPI reporting.Responsible for overall department… more
    JobDiagnosis (10/09/21)
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  • Clearcover (IL)
    …If you'd like a high-growth opportunity with an award-winning company, let's chat.As a Workforce Management Analyst , you will own and improve workforce ... need?2-4 years of experience in CX organization performing tasks associated with workforce management disciplineExperience in finding and selecting workforce more
    JobDiagnosis (10/07/21)
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  • Cigna (Hartford, CT)
    Work Location: Work from Home across the USAThe IFP Sales Operations Workforce Management Analyst is an important contributor to the success of the sales ... call types with recommendations to drive efficiency and productivityDocument/maintain all Workforce Management and Contact Center software processes and… more
    JobDiagnosis (10/06/21)
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  • UofL Health (Louisville, KY)
    Overview:JOB SUMMARYThe Quality and Workforce Management Analyst will work closely with the Call Center Managers and Director to assess process improvement ... RESPONSIBILITIESWork with clinic and access center analysts, trainers, supervisors, and management to assess process improvement opportunities and to update and… more
    JobDiagnosis (09/30/21)
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  • ASEA (Pleasant Grove, UT)
    WORKFORCE MANAGEMENT REPORTING ANALYSTASEA is looking for a talented and enthusiastic Workforce Management Reporting Analyst to join our team. ASEA, a ... coupled with great opportunities for personal and professional growth.SUMMARY: The Reporting Analyst of Workforce Management (WFM) is responsible for… more
    ASEA (10/23/21)
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  • VariA$ 'A' (R) (Irving, TX)
    SUMMARYVari is looking for a Workforce Management Analyst of Customer Experience to join our fast paced and rapidly growing company! The WFM Analyst - ... for team members within the Customer Experience department by leveraging Workforce Management technology. The analyst will be responsible for monitoring… more
    JobDiagnosis (09/28/21)
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  • North End Teleservices, LLC (Omaha, NE)
    The Workforce Management Real-time Analyst (WFM RTA) is responsible for effectively managing call volume routing, representative statuses, making real time ... with the WFM Manager and WFM AnalystsResearch required information and resolve Workforce Management inquiries using available resources.Update and provide hourly… more
    JobDiagnosis (10/22/21)
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  • Chipotle (Columbus, OH)
    Senior Analyst , Workforce Management Scheduling (21016665)DescriptionTHE OPPORTUNITYChipotle is looking for a Workforce Management Scheduling ... team. This role will own the Scheduling functionality of the Workforce Management system including all inputs and outputs to support restaurant operations.… more
    JobDiagnosis (09/28/21)
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  • General Dynamics Information Technology (Washington, DC)
    …team to develop service level standards and determine best practices in workforce management and service levelsCommunicate orally and in writing sufficient ... and/or lead small group process improvement initiatives related to enhancing workforce management processes and increasing communication with Site… more
    JobDiagnosis (09/28/21)
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  • Nordstrom (Seattle, WA)
    …provide amazing customer experiences while meeting the needs of the business.The System Analyst within Workforce Management is responsible for the ... **Job Description**A System Analyst is part of Nordstrom Technology professionals that...Labor Scheduling within a Retail environment (preferred)+ Experience with Workforce Management applications such as JDA/Blue Yonder… more
    Nordstrom (10/23/21)
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  • Nordstrom Inc (Atlanta, GA)
    …provide amazing customer experiences while meeting the needs of the business.The System Analyst within Workforce Management is responsible for the ... Job DescriptionA System Analyst is part of Nordstrom Technology professionals that...and testingLabor Scheduling within a Retail environment (preferred)Experience with Workforce Management applications such as JDA/Blue Yonder… more
    JobDiagnosis (10/22/21)
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  • Humana (Omaha, NE)
    **Description**The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic ... development, talent management , diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently… more
    Humana (10/23/21)
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  • Children's Mercy Kansas City (Kansas City, MO)
    …Degree Business, Healthcare, or other relevant field or 3-5 years experience In Workforce Management , preferable in the contact center with 50+ employees ... commitment to Diversity & InclusionCM is committed to creating a diverse and inclusive workforce . Our patients and families come from all walks of life, and so do… more
    Children's Mercy Kansas City (10/23/21)
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  • Vettanna (Austin, TX)
    …adherence to service level agreements for the outsourced sales operationsCollaborate with vendor workforce management POC at the vendor sites to ensure the ... compliance to established KPIs (key performance indicators)Develop and maintain regional workforce management KPI reporting for senior managementMaintain a log… more
    JobDiagnosis (10/09/21)
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  • North End Teleservices, LLC (Omaha, NE)
    North End Teleservices is looking to add an experienced Workforce Analyst to our ever-growing team. Must be a strong team player with a service-minded ... and volume to determine the volume spikes and adjust schedules within workforce management tool.Monitor intraday performance, notifying managers as problems… more
    JobDiagnosis (10/01/21)
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