- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …* Analysis - The developer must understand the client defined requirements and perform any required analysis to provide the best solution within the framework of the ... existing system. * Coding - The developer must write code adhering to established standards and written with minimal complexity enabling support by developers at various levels. * Unit Tests - The developer must design and execute a comprehensive unit test… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and process origination ... and disbursement transactions or creates and submits on behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …planning and constructing test scripts using quality processes and methodologies for Accenture or its clients. + Develop, update, and maintain quality testing ... standards and procedures. + Develop, update, and maintain quality testing standards and procedures, including issue management and escalation. + Optimize processes and methods to deliver quality work. Test Planning and Strategy: + Develop end-to-end testing… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ High School Diploma or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job Specific Skills** + Excellent customer service ... Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). +… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Bachelor's Degree in a related field of study or equivalent relevant experience. + Certified Tester -- Foundation Level (CTFL) desired + 0-2 years of Information ... We are seeking a highly skilled and detail-oriented QA Software Testing Specialist to join our team. The ideal candidate will have a strong background in software testing in testing and live environments and in writing test scripts. This role is critical in… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. + Industry leading certification for expertise preferred + 0-2 years of ... experience. **Other Job Specific Skills** + Excellent understanding of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. + Experience… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Designs, creates, tests, and maintains content rich, user-friendly interfaces with intuitive navigation content solutions. + Evaluates site performance and ensures ... ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Prepares and makes briefings and presentations. + Leads team in on-site management of installations. + Works independently and installs, operates, maintains, ... Responsible for directing technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming,… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to ... work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Diagnosing and resolving problems in response to customer reported incidents + Planning and analysis of work processes + Researching and reporting trends and ... This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Provides ongoing technical support and maintenance of production and development systems and software products (both… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of ... experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint,… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred ... + 5-10 years of relevant post-graduate work experience in counseling, social work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. ... + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ US Citizen and fluent English speaker. + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust BackgroundInvestigation. + Bachelor's degree and ... up to 3 years of workforce analysis experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree). + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel,… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Analyze the current architecture and develop target architecture for Health portfolio IT systems. Develop systems roadmap and disposition diagrams + Develop ... enterprise system's architecture for modernizing the systems using cloud-based technologies and agency guidelines (example: Human Centered Design, Zero Trust Architecture etc.) + Develop architecture artifacts such as operational views (OVs) and systems views… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Bachelor's Degree in Computer Science, Information Systems or a related field or equivalent relevant experience. + 2-5 years of experience with programming or web ... Conceives, designs, and tests logical structure to meet program requirements. Writes programs according to specifications provided. Builds, deploys and maintains programs, Web Site pages and applications. Develops and improves site navigation and applications.… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …+ Bachelor's degree in Business, Information Technology, Human Resources, or a related field, or equivalent work experience. + In-depth knowledge of UKG WFM modules, ... such as scheduling, time and attendance, labor forecasting, and workforce optimization. + Proven success in implementing UKG WFM systems and providing client-facing consulting services. + 12+ years of relevant overall experience of which 5+ years of experience… more
ASM Research, An Accenture Federal Services Company jobs in:
All,
Washington, DC,
Atlanta, GA,
Salt Lake City, UT,
Nashville, TN,
Sacramento, CA,
Providence, RI,
Denver, CO,
Topeka, KS,
Jefferson City, MO,
Springfield, IL,
Augusta, ME,
Jackson, MS,
Tallahassee, FL,
Dover, DE,
Trenton, NJ,
Carson City, NV,
Albany, NY,
Santa Fe, NM,
Cheyenne, WY,
Montgomery, AL,
Montpelier, VT,
Little Rock, AR,
Richmond, VA,
Honolulu, HI,
Bismarck, ND,
Juneau, AK,
Madison, WI,
Baton Rouge, LA,
Phoenix, AZ,
Salem, OR,
Annapolis, MD,
Lansing, MI,
Oklahoma City, OK,
Concord, NH,
Lincoln, NE,
Boise, ID,
Raleigh, NC,
Columbus, OH,
Pierre, SD,
Olympia, WA,