- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred ... Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …to support the Customer Service department or programs. + Supports customer to submit and process origination and disbursement transactions or creates and submits on ... behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement ... Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Attains a minimum of 85.5% of working hours each day in an available state while logged in to work; must log in promptly at designated work hours. + Receives and ... logs customer problem/request/issues and by documenting the problem and updating the customer's contact information. + Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate. Escalates… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of ... Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of ... experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + 8-15 years of ... overall experience in information technology, systems administration or other IT related field to include: 5+ years of experience providing operations and maintenance support, including experience identifying/resolving performance issues in a UNIX Environment… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance with standardized process requirements. Requirements ... The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …planning and constructing test scripts using quality processes and methodologies for Accenture or its clients. + Develop, update, and maintain quality testing ... standards and procedures. + Develop, update, and maintain quality testing standards and procedures, including issue management and escalation. + Optimize processes and methods to deliver quality work. Test Planning and Strategy: + Develop end-to-end testing… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. ... + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted ... As an Application Security Penetration Tester, you will be entrusted with the critical responsibility of safeguarding web applications and REST APIs from potential threats. Your role will require a deep understanding of the OWASP Top 10 and SANS 25, as these… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Bachelor's degree or equivalent experience + 2-5 years of experience in workforce analysis applications **Other Job Specific Skills** + Strong interpersonal, verbal ... and written communication skills and ability to talk on the phone with ease and confidence + Proficient in MS Office applications. Advanced Microsoft Excel skills, including creation and usage of charts, graphs, and pivot table reports + Prior experience using… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Bachelor's degree in Business, Information Technology, Human Resources, or a related field, or equivalent work experience. + In-depth knowledge of UKG WFM modules, ... such as scheduling, time and attendance, labor forecasting, and workforce optimization. + Proven success in implementing UKG WFM systems and providing client-facing consulting services. + 12+ years of relevant overall experience of which 5+ years of experience… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Bachelor's Degree in Business Administration, Marketing, or related field. + 2-5 years of business development, sales, or a related field; preferably on government ... The Strategic Growth Associate I is responsible for assisting in identifying new business opportunities, building and maintaining client relationships, and contributing to the overall growth and profitability of a specific business unit. This person will help… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …Required Skills/Experience: + DevOps Experience in AWS Cloud environment using services like EKS, EC2, S3, API Gateway, Aurora and RDS, IAM, Systems Manager, AWS ... Config, etc. + Experience with Git, GitHub, Bit Bucket versioning systems. + Experience with CI/CD software delivery pipelines & tools for an enterprise scale system with a large developer base. + Experience with Infrastructure as Code (IaC). + Experience with… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …do I need?** ( _Candidates who do not meet the required qualifications will not be considered.)_ + **High School diploma or General Educational Development (GED) ... certificate** + **A minimum of two years call center customer service experience** + Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers + Ability to control the pace, flow of the inquiry, and… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ Bachelor's Degree or equivalent relevant experience. + Professional Certifications or License preferred + 5-10 years of experience **Preferred Qualifications** + ... Gathers, documents, communicates, and reviews complex requirements. Analyzes customer's goals for the product and defines functional and quality requirements. Works with the customer to identify and prioritize the software requirements as well as communicating… more
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