- Amazon (Austin, TX)
- …driver needs, Amazon Flex and SDS business and operations strategy, and the Amazon Customer Service and Last Mile technology landscapes to identify the ... from Amazon 's Flex mobile app and our customer service associates (CSAs), working backwards from...help advance Amazon 's ability to provide exceptional customer service through strategic use of generative… more
- Amazon (Seattle, WA)
- …At Amazon , we strive to be Earth's most customer -centric company. The Amazon Customer Service UX Studio is key to that mission, defining UX ... drive decisions A day in the life As a Senior UX Designer for Amazon Customer Service , you will design interfaces that leverage the latest machine learning… more
- Amazon (Seattle, WA)
- …Amazon . To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining ... systemic defects to prevent future issues. The Voice of Customer (VoC) team builds Amazon 's flagship suite...and investigation of customer defects. - Expand customer feedback coverage, including multi-modal support and self- service… more
- Amazon (Austin, TX)
- …. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service , relentlessly focuses on maintaining customer ... systemic defects to prevent future issues. The Voice of Customer (VoC) team builds Amazon 's flagship suite...customer feedback coverage, including multi modal support and self- service on boarding. - Improve observability and measurement of… more
- Amazon (Seattle, WA)
- …Time Off (PTO) 4. 401(k) Plan About the team WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove friction ... Description The Customer Service Worldwide Defect Elimination (WWDE)...Service Worldwide Defect Elimination (WWDE) organization provides excellent customer experiences for Amazon by remediating issues… more
- Amazon (Seattle, WA)
- …opportunity to address a vast new market segment and customer base for Amazon . Amazon Customer Service - Business (ABCS) has responsibility ... and more complex needs than the traditional Amazon customer base. Amazon Customer Service - Business caters to make each interaction valuable for our… more
- Amazon (Seattle, WA)
- Description Are you excited by the idea of being part of the world's #1 Amazon customer service (CS) team? Do you want to innovate using engineering, massive ... solve problems faster, easier, and in their preferred way of interacting with Amazon . Customer Service Technology systems form the core of Amazon 's… more
- Amazon (Seattle, WA)
- …then we're looking for you! Amazon 's World-Wide Defect Elimination (WWDE) team within Amazon Customer Service (CS) is looking for an experienced and ... detect and resolve defects. Andon Cord is a foundational Amazon customer obsession mechanism established by Jeff...to Amazon . Andon Cord empowers our front-line customer service agents to pull a product… more
- Amazon (Seattle, WA)
- …of Amazon 's products using Artificial Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking an experienced ... balancing short- and long-term goals. - Ensure seamless integration with Amazon 's Customer Service ecosystem. - Effectively communicate updates, vision, and… more
- Amazon (Seattle, WA)
- …At Amazon , we strive to be Earth's most customer -centric company. The Amazon Customer Service UX Studio is seeking a Senior UX Designer to ... drive decisions A day in the life As a Senior UX Designer for Amazon Customer Service , you will design interfaces that leverage the latest machine learning… more
- Amazon (Austin, TX)
- …4. 401(k) Plan About the team As Earth's most Customer Centric Company, Amazon 's Customer Service (CS) organization builds solutions that provide our ... Description Amazon is looking for an experienced Software Development...an experienced Software Development Engineer (SDE) to develop innovative self- service support options to improve the driver support experience.… more
- Amazon (Seattle, WA)
- Description The Worldwide Defect Elimination (WWDE) team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer ... be the ultimate steward of the Voice of the Customer (VoC), empowering customer service , and Amazon teams to easily measure, listen, and act on … more
- Amazon (Nashville, TN)
- …level of customer obsession - Share operational and quality best practices across the Amazon customer service network - Lead and develop a team of ... join its Global Outsourcing (GO) team within the Amzon Customer Service (CS) organization. As a Senior...partners and implement new programs while collaborating with internal Amazon teams to positively impact the customer … more
- Amazon (Seattle, WA)
- …and resolve all issues impacting customers at scale. WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove ... be the ultimate steward of the Voice of the Customer (VoC), empowering CS and Amazon teams...services with a combination of engineering and science. The Customer Service Economics & Optimization team is… more
- Amazon (Seattle, WA)
- …Amazon . To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining ... every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,...- Jeff Bezos, Founder & CEO. We didn't make Amazon a trillion-dollar company, our customers did and we… more
- Amazon (Nashville, TN)
- Description Amazon Customer Service (CS) is looking for a Senior Manager, to lead a team that supports our large and strategic B2B enterprise customers. The ... Business customers have different and more complex needs than the traditional Amazon customer base. Amazon Business (AB) is a top, strategic opportunity… more
- Amazon (Seattle, WA)
- …. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service , relentlessly focuses on maintaining customer ... every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,...- Jeff Bezos, Founder & CEO. We didn't make Amazon a trillion-dollar company, our customers did and we… more
- Amazon (Seattle, WA)
- …and resolve all issues impacting customers at scale. WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove ... be the ultimate steward of the Voice of the Customer (VoC), empowering CS and Amazon teams...services with a combination of engineering and science. The Customer Service Economics & Optimization team is… more
- Amazon (Seattle, WA)
- Description As a Senior Principal Scientist in Amazon Customer Service (ACS), you will have deep subject matter expertise in large language models and ... support core customer segments in Stores, Digital, Devices, Video, Music, Amazon Business and finally driver and delivery support. The Sr. Principal Scientist… more
- Amazon (Austin, TX)
- …the next generation of diagnostic, troubleshooting, and self-healing systems? We are building Amazon 's Customer Service systems, and you will have the ... design, build, and deploy software to support the latest Amazon devices, such as new Echo/Alexa devices, Fire TVs,...of the engineering team - Being thoughtful for the customer and ensuring their needs come first - Designing… more
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