- Amazon (Arlington, VA)
- …We are seeking a leader to join our Global Outsourcing (GO) team within Amazon 's Customer Service (CS) organization. As a Vendor Operations Manager ... programs with external BPO partners and collaborate with internal Amazon teams to enhance the customer experience....contract negotiation - 7+ years of relevant experience in customer service operations required ( service … more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, ... time. We are seeking an experienced Principal Product Manager-Technical to transform how Amazon delivers world-class customer service experiences for orders… more
- Amazon (Seattle, WA)
- …Time Off (PTO) 4. 401(k) Plan About the team WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove friction ... Description The Customer Service Worldwide Defect Elimination (WWDE)...Service Worldwide Defect Elimination (WWDE) organization provides excellent customer experiences for Amazon by remediating issues… more
- Amazon (Seattle, WA)
- Description Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive ... solve problems faster, more easily, and in their preferred way of interacting with Amazon . Customer Service Technology systems form the core of Amazon 's … more
- Amazon (Seattle, WA)
- …then we're looking for you! Amazon 's World-Wide Defect Elimination (WWDE) team within Amazon Customer Service (CS) is looking for an experienced and ... detect and resolve defects. Andon Cord is a foundational Amazon customer obsession mechanism established by Jeff...to Amazon . Andon Cord empowers our front-line customer service agents to pull a product… more
- Amazon (Austin, TX)
- …of Amazon 's products using Artificial Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking an experienced ... balancing short- and long-term goals. - Ensure seamless integration with Amazon 's Customer Service ecosystem. - Effectively communicate updates, vision, and… more
- Amazon (Seattle, WA)
- …At Amazon , we strive to be Earth's most customer -centric company. The Amazon Customer Service UX Studio is seeking a Senior UX Designer to ... drive decisions A day in the life As a Senior UX Designer for Amazon Customer Service , you will design interfaces that leverage the latest machine learning… more
- Amazon (Seattle, WA)
- Description The Worldwide Defect Elimination (WWDE) Team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer ... Service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how...findings to users via systems and dashboards that guide Customer Service planning and policies. Key job… more
- Amazon (Seattle, WA)
- Description The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer ... enabling others through our suite of voice of the customer tools. We build strategic technology and services used...Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects… more
- Amazon (Santa Clara, CA)
- …data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. - Develop and implement ... and explore opportunities to incorporate new techniques and technologies into Amazon 's customer service solutions. - Collaborate with internal and external… more
- Amazon (Seattle, WA)
- …Time Off (PTO) 4. 401(k) Plan About the team WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove friction ... Description Amazon is looking for a Data Engineer with...Data Engineer with Big data experience to join the Customer Service , Worldwide Defect Elimination (WWDE) Organization.… more
- Amazon (Nashville, TN)
- Description Amazon Customer Service (CS) is looking for a Senior Manager, to lead a team that supports our large and strategic B2B enterprise customers. The ... Business customers have different and more complex needs than the traditional Amazon customer base. Amazon Business (AB) is a top, strategic opportunity… more
- Amazon (Seattle, WA)
- …and resolve all issues impacting customers at scale. WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove ... be the ultimate steward of the Voice of the Customer (VoC), empowering CS and Amazon teams...services with a combination of engineering and science. The Customer Service Economics & Optimization team is… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI ... A day in the life A day in the life of a UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and highly focused on our customers. You… more
- Amazon (Seattle, WA)
- Description We are seeking a Software Development Engineer, Machine Learning (ML), for the Amazon Customer Service (CS) - Shipping and Delivery Support (SDS) ... team. Amazon CS's SDS team provides support to drivers who...scalable, resilient, and performant AI systems that benefit drivers, customer service associates, and customers. You will… more
- Amazon (Seattle, WA)
- …- Jeff Bezos, Founder & CEO. The Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining ... Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and… more
- Amazon (Seattle, WA)
- …- Jeff Bezos, Founder & CEO. The Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service , relentlessly focuses on maintaining customer ... Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that...analysis, validation, and documentation. A day in the life Amazon offers a full range of benefits that support… more
- Amazon (Austin, TX)
- Description Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI ... in the life A day in the life of a Senior UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and highly focused on our customers.… more
- Amazon (Seattle, WA)
- …to help build and shape the Concessions and Abuse prevention technology solutions for Amazon Customer Service . This role requires close collaboration with ... Description The Customer Service Concessions and CAP Tech...exactly, we'd still love to hear from you! At Amazon , we value people with unique backgrounds, experiences, and… more
- Amazon (Seattle, WA)
- …you a few things as we navigate the most customer -centric company on Earth. The Amazon Customer Service Finance team is looking for a Finance Manager to ... Amazon is focused on being "Earth's Most Customer -Centric Company". At the core of this customer...of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work… more
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