- Mass Markets (Savannah, GA)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Savannah, GA)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Savannah, GA)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Tampa, FL)
- …of Training and Experience + Proven experience in debt collection, call center operations , or financial services management , with a minimum of ... will be responsible for overseeing and managing the collections operations within the call center ...customer experience. + Collaborate with internal stakeholders, including senior management , legal, compliance, and operations teams, to… more
- Mass Markets (Tampa, FL)
- …or relevant certifications preferred. + Proven experience in debt collection, call center operations , or financial services management , with a minimum of ... as a trusted partner in the industry. We are seeking a dynamic and experienced Call Center Collections Director to join our team and lead our outbound… more
- UCLA Health (Irwindale, CA)
- …mapping tools, such as Visio + Experience working in clinic and call center operations + Business applications management (eg, Epic, Salesforce) + Proven ... $92,600- $202,200 Qualifications Required + Bachelor's Degree in Business Administration, Healthcare Management , Operations Management , or related field +… more
- Mass Markets (Wichita, KS)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Entergy (The Woodlands, TX)
- …for this position. **Job Segment:** Operations Manager, Manager, Call Center , Project Manager, Operations , Management , Customer Service, Technology ... the channels. This role will partner closely with the Call Center Operations director to...channel data and operational data + Develop LEAN visual management tools and cascade them through the organization +… more
- Amazon (Arlington, VA)
- …a high-volume, high-intensity environment such as a security operations center , call center , or crisis management /emergency response center . * ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
- Three Saints Bay (Denver, CO)
- …strategy and performance meetings regarding all areas of Call Center operations . + Create and oversee the Performance Management Plan for all contract ... training be provided pursuant to the requirements of the Call Center operations as outlined...rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations … more
- Atlas (West Springfield, MA)
- …(both verbal and written) to clients and ATC personnel. + Manage call center operations and alarm management efficiently. + Input and maintain accurate ... heart-led approach that puts quality and safety at the center of everything we do. We're just built to...better. We are a great company. **Job Title: Response Management Coordinator** **Location: West Springfield, MA** We are seeking… more
- Amazon (Arlington, VA)
- …a high-volume, high-intensity environment such as a security operations center , call center , or crisis management /emergency response center . * ... (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k...levels of the program, both tactical and strategic. Time management and continuous task prioritization is crucial to delivering… more
- PNC (Columbus, OH)
- …Resources Operations , Results-Oriented, Strategic Planning, Team Collaboration **Competencies** Call Center Management , Customer Support Operations ... a HR Operations Manager within PNC's Recruiting Operations Center organization, you will be based...ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our… more
- Centene Corporation (Austin, TX)
- …maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days a ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
- Martin's Point Health Care (WA)
- …in training, coaching, or quality management within a customer service or call center environment. + Proven ability to lead, mentor, and develop teams, ... will oversee the design, implementation, and continuous improvement of training programs for call center staff, ensuring they are equipped to deliver exceptional… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are looking for an Operations Supervisor to lead and manage the team supporting...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- DXC Technology (Austin, TX)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations . + Conveys customer feedback to product development staff in ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...or more years of customer service or other contact center operations experience + Five or more… more
- Molina Healthcare (Columbus, OH)
- …their contractual goals for service and compliance. This role will support contact center operations for all LOB's & is comprised of inbound/outbound. Ideal ... in their daily actions. * Dynamic leadership for Contact Center management team and agents. * Partners...and coordinates all aspects of Member and Provider Contact Center operations through partnerships with other teams… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Gas Delivery Company in the region. Become part of the PGW Team! **Supverisor, Call Center Operations ** The Customer Affairs Supervisor manages a small ... Customer Service Center or contacting the Customer Call Center regarding PGW services. The incumbent...with various reports or studies to present recommendations to management on appropriate courses of action. Implement and maintain… more
- ThermoFisher Scientific (Morrisville, NC)
- …Review and/or Quality Training experience required + Medical Information or Healthcare call center experience preferred In some cases an equivalency, consisting ... company policies and procedures. May interact with the client and internal management teams to strategize on and resolve issues impacting overall performance.… more
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