- Mass Markets (Savannah, GA)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Killeen, TX)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Mesilla, NM)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Zelis (Atlanta, GA)
- …plans and achieve measurable results. + In-depth knowledge of call center operations , including workforce management , performance metrics, and quality ... of Operations to lead our Price Optimization Call Center , Intake Services, and Data Services... center environment with proven experience in call center and operational team management… more
- Mass Markets (Savannah, GA)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... production of direct reports. Supervisors work closely with the Call Center Operations Manager in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Capital One (Plano, TX)
- …Diploma, GED or Equivalent Certification + At least 3 years of experience in Call Center or Back Office Operations Management + At least 2 years of ... Bankruptcy Department Operations Manager - Hybrid Are you a dynamic,...Lean, BPM Certification + At least 5 Years of Call Center Management Experience +...+ At least 5 Years of Call Center Management Experience + At least 5… more
- Three Saints Bay (Denver, CO)
- …strategy and performance meetings regarding all areas of Call Center operations . + Create and oversee the Performance Management Plan for all contract ... training be provided pursuant to the requirements of the Call Center operations as outlined...rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations … more
- Amazon (Arlington, VA)
- …high-intensity environment such as a physical security operations center , call center , or crisis management /emergency response center . * ... (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k...degree or equivalent experience. * Three (3) years of operations personnel management experience in a high-volume,… more
- Aflac (Madison, ME)
- …current trends and best practices in customer service and call center management , development, functional operations , and technology; directs, maintains ... environment involving multiple business issues in a full customer service or customer call center environment Or an equivalent combination of education and… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are looking for an Operations Supervisor to lead and manage the team supporting...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- DXC Technology (Austin, TX)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations . + Conveys customer feedback to product development staff in ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...or more years of customer service or other contact center operations experience + Five or more… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- AssistRx (Overland Park, KS)
- …responsibilities, emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, ... + Handles escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Gas Delivery Company in the region. Become part of the PGW Team! **Supverisor, Call Center Operations ** The Customer Affairs Supervisor manages a small ... Customer Service Center or contacting the Customer Call Center regarding PGW services. The incumbent...with various reports or studies to present recommendations to management on appropriate courses of action. Implement and maintain… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $78,773.63 - $122,099.12 The Logistics Center Operations Supervisor provides on-site operational leadership on a 24-hour ... a part of the leadership team within the Logistics Center , helping to oversee all major functions within, maintain...triage and resource allocate as necessary to maintain clinical operations . + Trained in Emergency Management and… more
- Citigroup (Irving, TX)
- …positive impact on the communities we serve. Citi's Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally ... complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Lead Call Center Agent position is responsible for assisting the Operations Manager with daily operations and coverage of ... completion of calls, and documentation of calls. The Lead Call Center Agent position reviews and documents...a professional manner at all times. + Works with operations manager to resolve complex patient needs and/or complaints.… more
- Transdev (San Jose, CA)
- …asked to make suggestions for system and process improvement using your knowledge of daily Call Center Operations . Transdev is proud to offer: + Competitive ... individual performance reviews and overall team effectiveness with upper management . + Helps call agents with challenging...evaluating team results and objectives. + Maintains and improves call center operations by monitoring… more
- ABM Industries (Chicago, IL)
- …service to our customers. The ideal candidate will have a strong background in call center operations , excellent communication skills, and a commitment to ... achieving high levels of customer satisfaction** ** Call Center Operations :** + **Respond to all service requests via, ticket, phone, email, ping, or other… more
- University of Michigan (Ann Arbor, MI)
- …and motivated Call Center Manager to oversee our Room Service call center operations . This role is essential to ensuring high-quality service ... first day + 2:1 Match on retirement savings **Responsibilities ** Call Center Operations :** + Manage...Qualifications + Bachelors degree in Nutrition, Dietetics, Food Service Management , or a related field (or equivalent combination of… more
Related Job Searches:
Call,
Call Center,
Call Center Management,
Call Center Operations,
Center,
Management,
Operations,
Operations Center,
Operations Management