- Novo Nordisk Inc. (Plainsboro, NJ)
- …and drive continuous improvement Develop, maintain, and continuously optimize procedures and processes for call center operations , non- call center ... ensuring efficient operations for the Patient Safety Call Center , Intake and Triage, Customer Care...Care and technical complaints. This role also encompasses indirect management of call center agents.… more
- Genmab (Berkeley Heights, NJ)
- …feel like a fit? Then we would love to have you join us!Patient Access Specialist, Call Center Operations The Patient Access Specialist will be the dedicated ... experience. This position reports to the Patient Services Manager, Call Center Operations .The creation of...feedback from customers and process improvements to the Case Management Supervisor and Head of Call CenterCollaborate… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Global Security Operations - EMEA as a member of the Security Operations Center . Will interface internally with Global Information Security and Global ... Security Operations management , Global IT Operations ...Crowdstrike. Domain Tools, Microsoft (M365 EXO, Security & Compliance center , eDiscovery, Defender, etc.) and security organizations. Essential Functions… more
- The Career Sphere (Pensacola, FL)
- …Specialization:Internal MedicineJob Summary: HCA Florida West Hospital is assisting Medical Center Clinic in their recruitment efforts for family Medicine and ... highly productive in clinic. No inpatient responsibilities and no hospital call , competitive signing bonus, and stable productivity compensation with material… more
- Mass Markets (Mesilla, NM)
- …is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills +… more
- Mass Markets (Wichita, KS)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Amazon (Arlington, VA)
- …a high-volume, high-intensity environment such as a security operations center , call center , or crisis management /emergency response center . * ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
- Three Saints Bay (Denver, CO)
- …strategy and performance meetings regarding all areas of Call Center operations . + Create and oversee the Performance Management Plan for all contract ... training be provided pursuant to the requirements of the Call Center operations as outlined...rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations … more
- Insight Global (Creve Coeur, MO)
- …MO five days a week * Oversee daily call center operations , including scheduling, staffing, and workflow management using platforms like Genesys * ... for productivity, accuracy, efficiency, and customer satisfaction * Monitor call center trends (eg, call ...and escalate customer pain points and service challenges to management * Prepare progress reports and performance evaluations as… more
- Transdev (New Carrollton, MD)
- Call Center Operations Manager Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager. ... As the Call Center Operations Manager, you will directly oversee call ...individual performance reviews and overall team effectiveness with upper management . + Helps call agents with challenging… more
- Mass Markets (Las Cruces, NM)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Aston Carter (Port Clinton, OH)
- …technical support experience. + Proficiency with Excel database, data entry, and call center operations . + Project management and field service skills. + ... problems to the appropriate subject matter experts. + Document customer feedback, call and issue tracking, and correspondence for comprehensive service records. +… more
- Abbott (St. Paul, MN)
- …EP commercial organization, leading efforts to optimize call center operations , sales support, and order management processes. This role requires a ... in people management ; 10+ years in Customer Service, Call Center , and/or Sales Operations + **Leadership and team management skills:** Ability to… more
- City of New York (New York, NY)
- …Training is recruiting one (1) Administrative Staff Analyst NM to function as Director of Call Center Operations who will: - Direct the daily operation of ... the DSS OPPT Call Center staff and information systems to...economics, finance, accounting, business or public administration, human resources management , management science, operations research,… more
- Centene Corporation (Topeka, KS)
- …maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days a ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
- Robert Half Office Team (Parsippany, NJ)
- …began their career in sales and has successfully progressed through the ranks of call center management , bringing both hands-on experience and a big-picture ... for a seasoned sales leader to take on a strategic leadership role as our Call Center Sales Operations Manager. In this position, you'll oversee a team of… more
- AbbVie (San Juan, PR)
- …exemplary patient support. PSP operations includes but not limited to vendor management , call center operations , promotional materials development, ... Relations Organization, Commercial Directors, Training, OEC, Legal, Medical, Regulatory External: Call Center , technology, privacy and creative Third Party… more
- Vontier (Akron, OH)
- …with an emphasis on employee development and process improvement + Experience in call center transformation and change management , including examples such ... **Description** **JOB PURPOSE:** The Senior Manager, Strategic Contact Center Operations will lead strategic contact...as: + Leading a project to redesign the call center 's workflow to enhance efficiency and… more
- Mass Markets (Wichita, KS)
- …of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- DXC Technology (Nashville, TN)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations in (Nashville TN). + Conveys customer feedback to product ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...or more years of customer service or other contact center operations experience + Five or more… more
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