- Coinbase (Baton Rouge, LA)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead, a pivotal role focused on ensuring Coinbase customers ... you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Trenton, NJ)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Charleston, WV)
- … Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager, CX Consumer Analytics to lead a team ... of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible for… more
- Walmart (Bentonville, AR)
- …deliver a frictionless and engaging experience to the Walmart customer. As the Senior Manager of CX Strategy, you will architect friction-free, end-to-end ... **Position Summary ** **What you'll do ** Senior Manager, Customer Experience Strategy, LocalFinds What you'll...boardroom to the Jira backlog. Key responsibilities + End-to-end CX : Map and optimize web/app journeys to lift NPS,… more
- Coinbase (Albany, NY)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing experiences.… more
- JPMorgan Chase (Jersey City, NJ)
- As a Product Associate, CX Technologist in Merchant Services Commercialization, you are an integral part of the team that innovates new product offerings and leads ... teams to deliver high-quality products that exceed customer expectations. As the CX Technologist Lead within the Commercialization team, you will execute on the… more
- Coinbase (Madison, WI)
- …alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team ... and optimizing customer support interactions to build an effortless experience. As a Senior Analytics Engineer on our team, you will own and drive projects that… more
- Capgemini (New York, NY)
- …**_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This role requires experience in_ **_Marketing, Sales, Service and ... and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies,… more
- NBC Universal (Universal City, CA)
- …television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including ... The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that evolve the Universal Studios… more
- DoorDash (Chicago, IL)
- …business to create CRM campaigns that drive growth to DoorDash during key consumer moments. Key areas of support include: creating and maintaining campaigns & ... w/ the help of internal creative resources; consulting and overseeing strategy for various Cx workstreams. In this role, you will collaborate with all parts of the… more
- American Express (NY)
- …needs. Within EDR, the Customer Experience Insights team **(CXI)** is looking for a ** Senior Manager of Customer Experience ( CX ) Insights** . Reporting to the ... centric design culture from beginning to end - and we're continually evolving our Customer Experience ( CX ) practice to meet our Card Members' changing digital… more
- Coinbase (Charlotte, NC)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- CVS Health (Hartford, CT)
- …Member Experience Improvement team is looking for a forward-thinking, consumer -centric Senior Manager of Customer Experience ( CX ) Advocacy to serve a ... Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are...role in the success of Aetna's member experience improvement program . You will be required to stay at the… more
- Coinbase (Jefferson City, MO)
- …internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives * ... Oversee program documentation-requirements, milestones, prioritization, and communication artifacts * Develop...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Bath & Body Works (Reynoldsburg, OH)
- …Customer and Consumer sentiment through in-house and vendor-led approaches. The Senior Market Research Analyst is a key partner in providing customer/ consumer ... SUMMARY The Enterprise Insights department is responsible for creating Customer/ Consumer knowledge by providing actionable and relevant insights that shape… more
- Coinbase (Montgomery, AL)
- …and alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... of bringing a billion users on chain. The EAA CX AE organization is responsible for building the customer...Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible… more
- Coinbase (Charlotte, NC)
- …resolutions. As a Senior Analyst, Compliance TMS Quality Operations within the CX Compliance team, you will be responsible for conducting a review of end-to-end ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Amazon (San Francisco, CA)
- …Core NPI TPM team at eero is looking for an experienced Software Technical Program Manager. As a TPM, you will be collaborating closely with the existing software ... teams located in Taipei, Taiwan. A Technical Program Manager is a creative problem solver, working across...in sync with launch timelines - Communicate regularly with senior management on status, risks and change control -… more
- Coinbase (Carson City, NV)
- …Chatbot (ie akin to an agent-facing Chatbot) * You will partner closely with CX , including senior leadership, to land massive impact company-wide *What we look ... becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,...wide variety of stakeholders * Experience navigating and influencing senior leadership across multiple functions * Demonstrated ability in… more
- Marriott (Bethesda, MD)
- …constraints are understood Develops presentations for various stakeholders including senior leadership, to articulate concepts, competitive insights, consumer ... members through orchestrating initiatives across many different disciplines (Loyalty, CX , Digital, Technology, Analytics, Global Operations, Marketing, Brand, Revenue… more