- NRG Energy, Inc. (UT)
- …data sources and break down the strategy plan into tactical steps in the roadmap. This CX Data Program Manager will work on reducing business service cost by ... $50-$70M over the next three years, while improving quality and the customer experience. The successful candidate needs to be someone who can drive results, influence stakeholders, understand systems and processes, and identify opportunities for improvement.… more
- DISH Network (Littleton, CO)
- …carrier and a new disruptive force in the market. **Job Duties and Responsibilities** **The Program Manager , CX Process Optimization will play a crucial role ... to streamline operations and improve the customer journey. The program manager will collaborate closely with the...optimization efforts, and work with the PMO to ensure CX considerations are integrated into project planning and execution.**… more
- Point32Health (Canton, MA)
- …**Job Summary** Under direction of the Director, Customer Experience ( CX ), the CX Measurement & Improvement Program Manager is directly responsible for ... Using a research-based and data-driven approach while grounded in customer-centricity, the CX Measurement & Improvement Program Manager will work… more
- Amazon (Arlington, VA)
- …Experience/Success and Customer Service Operations. - 6+ years of experience in a Senior CX role, program manager , transformations. product manager or ... deep dives that measures end-to-end customer experience across multiple channels and/or CX projects impacting key financial metrics within Global AR * The role… more
- Serco (GU)
- …team of managers, business operations analysts, and deployment specialists working closely with the AFCEC/ CX customer as a Program Manager . In this role you ... related to facility/infrastructure projects. + Eight years of experience as a program manager evaluating the performance of contractor workforce/projects and… more
- Amazon (Seattle, WA)
- …drive projects that have direct impact on the operational and financial results. The ABCS Sr. Program Manager - CX , is a core member of ABCS organization ... job responsibilities Responsible for the coordination and completion of project/ program . Oversees all aspects of international expansion customer experience. Sets… more
- Serco (Panama City, FL)
- …team of managers, business operations analysts, and deployment specialists working closely with the AFCEC/ CX customer as a Program Manager . In this role you ... **Position Description** Looking for a Program Manager opportunity at a place where you can make a difference every day? Discover this great opportunity in our… more
- Capgemini (New York, NY)
- …**_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This role requires experience in_ **_Marketing, Sales, Service and ... and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies,… more
- 3M (IN)
- …T18) * Work with Area CX and provide input and sign off on Priority Program Brief. * Together with Area CX , review content plan and Creatives for local ... Area-led programs specifically the T18 and ensures it drives program objectives * Support CD /SM and Channel Sales...on EOC alignments * Makes recommendations both for area CX and country teams on how to best deploy… more
- Amazon (Santa Monica, CA)
- Description As a Product Manager , you will work across leadership and cross-functional teams to define the vision and execution strategy for the Electronic Shelf ... Label (ESL) in-store CX for Fresh. The role will focus heavily on...years of product management experience - Experience in product, program , or project management in leading cross-functional teams in… more
- Amazon (Sumner, WA)
- …Innovation Lab team may be the place for you. As the Quality Assurance Manager , you will lead a team of Laboratory Technicians responsible for testing packages and ... validating the Ship In Product Packaging Program . This position is within the Mechatronics and Sustainable...A day in the life As a Packaging Lab Manager , your day combines hands-on leadership with strategic oversight… more
- Cisco (Austin, TX)
- CX Customer Delivery Project Manager - Amazon The application window is expected to close on: April 21st 2025 .However, the job posting may be removed earlier if ... Your Impact * As a Technical Customer Delivery Project Manager , you will report directly to the VMO leader...Minimum Qualifications: * 5+ years of technical product or program management experience * 5+ years of Technical understanding… more
- Qualtrics (Provo, UT)
- …collected. + Our team focuses on providing high-quality, easy-to-use, beautiful UI that makes CX programs simple to set up and program insights fast and ... think that's work worth doing. **Staff Software Engineer - CX Core** **Why We Have This Role** We are...first year of employment; Qualtrics Experience Bonus is a program designed to provide experiences to our employees they… more
- Qualtrics (Provo, UT)
- …the globe who think that's work worth doing. **Software Development Engineer II - CX Journeys** **Why We Have This Role** Qualtrics is seeking a software engineer to ... join our CX Journeys engineering team in Provo, Utah. Our team...first year of employment; Qualtrics Experience Bonus is a program designed to provide experiences to our employees they… more
- Amazon (Seattle, WA)
- …a broader customer audience and encourages more sustainable shopping practices. The Pre-Owned CX Principal Product Manager will own defining and driving the ... customer impact. We seek an experienced and entrepreneurial Principal Product Manager - Technical with a passion for delivering world-class customer experiences… more
- Amazon (Bellevue, WA)
- …Key job responsibilities We are seeking an experienced bar-raising Senior Product Manager (Technical) who will drive innovation in privacy, accessibility, and trust ... solved before. Basic Qualifications - 5+ years of technical product or program management experience - Bachelor's degree - Experience owning/driving roadmap strategy… more
- Walmart (Bentonville, AR)
- …from first click to final checkout. As a key driver of this innovative program , you'll own the operational excellence of the LocalFinds customer journey, build data ... Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and...and may be subject to a specific plan or program terms. For information about benefits and eligibility,… more
- Qualtrics (Provo, UT)
- …Join over 6,000 people across the globe who think that's work worth doing. ** CX Technology Consultant** **Why We Have This Role** The Implementation Team is at the ... and resources. + Coordinate and collaborate with the Engagement Manager and other members of the internal account team....events, team outings, and happy hours + Qualtrics Experience Program - $1,800 for an experience of your choosing… more
- Honeywell (Olathe, KS)
- …success of Honeywell's customer programs. You will report directly to our Customer Experience Program Management Manager and you'll work out of our Olathe, KS or ... As a Sr Customer Program Management Professional here at Honeywell, you will...customer programs, ensuring alignment with strategic objectives, and driving program performance. Your strong leadership skills, strategic thinking, and… more
- Ford Motor Company (Frankfort, KY)
- …participation including, but not limited to all facing Lincoln Retailer Program , Lincoln Institute, Black Label initiatives. + Lead development Retailer level ... by OneCX and Dealer Loyalty metrics in coordination with Lincoln Experience. Manager and appropriate team members such as Ambassadors, Coaches, etc. + Support… more
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