- Computer Task Group, Inc (Wilmington, DE)
- …you ready to join a growing team? CTG is seeking to fill a Technical Engineer III opening for our client in Wilmington, DE. Location: Wilmington, DE Duration: 18 ... used. Adhere to risk and regulatory standards, identifying issues that require escalation . Promote a diverse and inclusive work environment aligned with the brand.… more
- Natterbox Ltd (Chicago, IL)
- …be dealt with in accordance with SLA's and appropriate first call resolution or escalation paths. Respond to and update customers in a timely manner, keeping them ... informed of the status of their case. Ensure all customer details are correct and interactions are properly detailed within CRM. Troubleshooting of Hosted PBX, Mobile, and third party network issues remotely. Contribute to Knowledge Base articles. Personal… more
- WheelHouse IT (Fort Lauderdale, FL)
- …their business needs and recommending tailored IT solutions. Act as the escalation point for complex technical issues, ensuring prompt resolution and client ... challenges. Coordinate solution design and presentation with the Lead Engineer . Qualifications: Proven experience in a technical leadership role, preferably… more
- Employee Magnets (Grapevine, TX)
- …customers and depot, engineer , receiving, QC and shipping to resolve status escalation and expedited repairing. Direct and guide the daily operations of the team ... to ensure accurate and efficient repair memo entry, reducing Open RMAs, and fostering strong relationships with coordinators for collaborative problem-solving and timely solutions. Be the primary point of contact between the company and customers. Responsible… more
- NetApp (Wichita, KS)
- **Job Summary:** This position is for a Performance Escalation Engineer responsible for engineering level support to customers, customer support personnel, ... global support perspective. You will respond to situations where Technical Support Engineer (TSE) has been unable to isolate or resolve customer performance problems… more
- Palo Alto Networks (Charlotte, NC)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep ... starting points for success in this role. **Your Impact** + This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- NetApp (Morrisville, NC)
- **Job Summary** This position is for a Performance Escalation Engineer responsible for engineering level support to customers, customer support personnel, ... global support perspective You will respond to situations where Technical Support Engineer (TSE) has been unable to isolate or resolve customer performance problems… more
- Amazon (San Francisco, CA)
- …all together to the cloud. We are seeking a highly skilled Wi-Fi / RF Escalation Support Engineer to join our Customer Experience (CX) Engineering team. This ... for our products. As an ESE you will : Serve as the principal escalation point for Wi-Fi and RF issues, including roaming behavior, RF interference, channel… more
- NetApp (Morrisville, NC)
- …is an advanced technical role that involves leadership, coaching, mentoring and escalation management for our Cloud products. This role provides advanced technical ... + Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. + Conduct extensive troubleshooting of backend… more
- CommScope, Inc. (Sunnyvale, CA)
- …of the industries we serve. Ruckus Networks a CommScope BU is seeking a Escalation Engineer who is passionate about making pioneer smart Wi-Fi products. These ... Staff Software Engineer Req ID: 79489 Location: Sunnyvale, California, United...to connect the future and build what's next.** **Job Segment:** Software Engineer , Cloud, Telecom, Telecommunications, Computer Science, Engineering,… more
- HonorHealth (AZ)
- …while meeting organizations objectives, both independently and in team settings. Provides escalation assistance to System Engineer I and II when/where needed. ... skills required On-call rotation required HonorHealth is looking for a System Engineer to support our Information Technology Team. This role will report directly… more
- Insight Global (Fort Worth, TX)
- …pipelines, testing, reporting, and maintaining solutions. Additionally, the Jr. Data Engineer will support escalation tasks, contribute to system development, ... employers in the US is seeking a Jr. Data Engineer to join their expanding team. The Jr. Data... to join their expanding team. The Jr. Data Engineer will play a crucial role in understanding business… more
- Northrop Grumman (Gilbert, AZ)
- …ability to perform this tasking with little to no oversight from another Electrical Engineer + Fully grasps escalation plan when test errors are encountered and ... Systems Division Integration and Test group is seeking an **Associate** **Electronics Engineer (Integration and Test)** to join our team of qualified and diverse… more
- ManpowerGroup (Chester, NY)
- …troubleshoot complex issues, optimize system performance, and serve as a technical escalation point. **IT Operations Windows Engineer ** **Location:** Chester, NY ... **Our Client** is seeking an experienced **Windows Operations Engineer ** to join their IT Infrastructure team. In this role, you'll lead and support enterprise… more
- AIG (Jersey City, NJ)
- …+ Enhances efficiency via automation when and wherever possible. + Act as an escalation engineer for high severity network related production issues, work with ... engineers and various vendors to identify tactical and strategic solutions. What you'll need to succeed + Bachelor's degree in Information Technology, or related field, such as Computer Science or Information Technology or equivalent experience. + 10+ years of… more
- Teledyne (Fell, PA)
- …technical support to customers via telephone and on-site visits + Assist as escalation engineer for difficult, delicate or on-going situations as needed ... **Education and/or Experience** Bachelor's degree in Engineering, Chemistry or related scientific study; would also consider those with an Associate's degree (A. A.) in Engineering or an equivalent from two-year college or technical school; and 2 to 5 years… more
- ServiceNow, Inc. (Orlando, FL)
- It all started in sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and… more
- Howmet Aerospace (Houston, TX)
- …and mechanical systems + Can identify and isolate PLC, HMI, and controls issues for escalation by controls engineer + Ability to problem solve rationally and be ... able to identify root cause of equipment failure + Ability to interpret equipment schematics, hydraulic circuits, control circuits, single-line electrical drawings, and piping and instrumentation diagrams. + Ability to research and identify parts via… more
- GCI Communication Corp (Anchorage, AK)
- GCI's Network Engineer I will apply engineering principles tomultiple sub-groups within the Technology Solutions internal departments ; r esponsible for ... and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior… more
- Keeper Security, Inc. (El Dorado Hills, CA)
- Keeper Security is hiring an Escalations Engineer to provide advanced technical support and consulting for enterprise customers. This role requires deep technical ... effectively with customers and internal teams. As the final escalation point for complex and high-impact issues, you will...more at KeeperSecurity.com. About the Job As an Escalations Engineer , you will own resolution of the most complex… more
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