- Vail Resorts (CA)
- …NCC, Private Link/Endpoint services; DNS and L7/L4 LB across clouds; inter-cloud routing and failover. + Own call control architectures: Avaya CM/SM/SMGR/SBC, ... is filled (whichever is first). **Job Summary:** The Principal Analyst , Enterprise Networking & Telecom, will act as the...lead the transition of contact centers to a cloud-native Genesys platform, managing the migration from legacy systems and… more
- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or… more
- Carrington (Helena, MT)
- …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all...team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand… more
- Duquesne Light Company (Pittsburgh, PA)
- …System Optimization:** Perform configuration updates to outbound dialers, IVR messaging, call flows, and routing strategies to support operational needs. ... reporting, and performance analysis of contact center agents and activities. The analyst will lead efforts to enhance, implement, and document Workforce Management… more