- BlueCross BlueShield of North Carolina (NC)
- …+ Development of Interactive Voice Response Systems (IVR) + Implementation of Contact Center Call Routing methods and strategies + Screen Capture and Call ... following technologies (Contact Center as a Service (CCaaS), CRM Integration, Genesys , AWS, Call Recording, Storage, Reporting, Private/public carrier services… more
- ONE Gas (Tulsa, OK)
- …**What You Will Do** Develop and execute customer service strategies, including call routing , real time management, bad debt management, forecasting, scheduling ... real time management procedure and capacity planning models. Working knowledge with routing and IVR scripts in high-volume ACD environments using systems such as… more
Locations:
North Carolina,
Oklahoma