- Premera Blue Cross (Mountlake Terrace, WA)
- …division. **_What you'll do:_** + Design, configure, and implement solutions within the Genesys Cloud platform to support business requirements. + Develop custom ... and call flows to enhance customer and agent experiences in the Genesys Cloud platform. + Provide technical leadership in troubleshooting, root cause analysis,… more
- Principal Financial Group (Des Moines, IA)
- …our customers and agents across voice, chat, and video channels. By using Genesys Cloud and other integrated technologies, we enable seamless, secure, and ... integrate directly into the agent desktop experience, supporting real-time engagement through Genesys Cloud and other platform technologies + Collaborate with… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …Engineer, with a focus on customer service. + Familiarity with telephony integrations (preferably Genesys Cloud CX). + Knowledge of Azure Services such as Azure ... apps, Power Automate). + Support integrations with telephony platforms (eg, Genesys ), Facets, and other internal systems to move toward a single-pane-of-glass… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Systems & Platforms: Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data… more
- Cognizant (Bridgewater, NJ)
- ** Genesys Cloud CX Developer** We're seeking a skilled Genesys Cloud CX Developer to design, develop, and optimize multichannel self-service and IVR ... creating seamless customer experiences across voice and digital channels using Genesys Cloud CX, with a strong emphasis on integration, automation, and… more
- General Dynamics Information Technology (Fairfax, VA)
- …Required:** MBI (T2) **Job Family:** IT Infrastructure and Operations **Skills:** Genesys Cloud AI,Interactive Voice Response (IVR),Workforce Management (WFM) ... Description:** Seize your opportunity to make a personal impact as a Genesys Cloud Architect Subject Matter Expert (SME) supporting the United States Postal… more
- Cognizant (Bridgewater, NJ)
- …experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands-on experience ... and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework,… more
- Concentrix (Little Rock, AR)
- …Develop and deliver technical presentations + Build and configure demo scenarios in Genesys Cloud Admin and Architect including ACD, IVR, outbound dialers, ... Fortune 500 companies. + 4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises… more
- Capgemini (New York, NY)
- …development, specializing in multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have hands-on ... and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect. + Build and maintain applications across Voice,… more
- Capgemini (New York, NY)
- …in developing and implementing multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have a strong ... Voice and Non-Voice applications including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect. + Develop and integrate third-party services such as AWS… more
- Cognizant (Bridgewater, NJ)
- …will:** . Develop and implement self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX. . Design and build voice and non-voice ... applications (SMS, Email, Chat, Voice Bot) using Genesys Cloud CX Architect Bot Flows. . Deliver speech-based interfaces and dynamic menus aligned with customer… more
- Insight Global (Bloomington, MN)
- Job Description We are seeking a skilled and client-focused Genesys Cloud Consultant to join our Professional Services team. In this role, you will be ... for delivering high-quality consulting services to clients implementing or optimizing Genesys Cloud CX solutions. You will work closely with clients to… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …will be responsible for providing telephony systems administration and support for Genesys Cloud CXone (formerly PureCloud) for Emory Healthcare's enterprise ... a focus and need for this candidate to have proven expertise with Genesys Cloud CXOne (PureCloud). + Leads the testing process through test review and analysis,… more
- ADP (Norfolk, VA)
- …Every day activities will include serving as the resident expert for Genesys Cloud capabilities; providing day-to-day support, proactive maintenance and ... the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well...about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR,… more
- MetLife (Cary, NC)
- …will be responsible for the architecture, deployment, and ongoing support of our Genesys Cloud CX platform, ensuring it meets business requirements for ... Platform Engineering & Support: * Design, implement, and maintain Genesys Cloud CX solutions including call routing, call recording, Architect, Integrations,… more
- Humana (Topeka, KS)
- …optimization of our Medicare call center telephony systems, with a primary focus on Genesys Cloud CX. This role will support both internal operations and ... ** Genesys Platform Management** + Oversee configuration, integration, and performance of Genesys Cloud CX. + Collaborate with technical teams to implement… more
- MetLife (Cary, NC)
- …IT careers to learn and grow in a collaborative environment. You'll support the Genesys Cloud CX platform and work alongside experienced engineers to deliver ... Key Responsibilities: * Assist with the configuration and basic maintenance of Genesys Cloud CX solutions (call routing, IVR, digital channels). * Help monitor… more
- Molina Healthcare (Tucson, AZ)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- Humana (Helena, MT)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner ... Description** The Lead Solution Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- ThermoFisher Scientific (Oakwood Village, OH)
- …training remotely and onsite. + Log cases and feedback in Salesforce; use Genesys Cloud for customer engagement. + Conduct root cause analysis; collaborate ... ecosystem, which includes wearable dosimeters, communication gateways, and secure cloud -based software. Your work directly helps protect workers in critically… more
Related Job Searches:
Cloud,
Genesys,
Genesys Cloud CX Developer,
Genesys Cloud Developer,
Genesys Cloud Engineer Remote,
Genesys Cloud SME,
Genesys Cloud Systems Analyst,
Genesys Cloud Technology Architect,
Senior Genesys Cloud Engineer,
Sr Genesys Cloud Technology