- Brighton Health Plan Solutions, LLC (Westbury, NY)
- About The Role Brighton Health Plan Solutions is seeking a talented and experienced Genesys Cloud Engineer to join our team. Our ideal candidate will be ... responsible for designing, implementing, and maintaining Genesys cloud solutions to meet the needs of our organization. As a Genesys Engineer, you will play… more
- M&T Bank (Buffalo, NY)
- …for onsite and in person collaboration the other three days._ **_Extensive experience with Genesys Cloud CX is required for this role._** Overview: Provides ... Genesys Cloud CX & Omni-channel solution designs, development and implementation support. Influences technical direction in the development of new or existing… more
- Cognizant (Austin, TX)
- ** Genesys Cloud ** **Responsibilities** + Develop and maintain VoIP solutions to enhance communication systems. + Implement and support UCS infrastructure to ... ensure seamless operations. + Integrate and manage Genesys Voice Portal for improved customer interactions. +... Voice Portal for improved customer interactions. + Utilize Genesys Voice Call Back to optimize call handling and… more
- Bright Horizons (Newton, MA)
- …+ Required 5+ years demonstrated hands-on architect experience with CCaaS technology or a cloud based telephony system ( Genesys Cloud preferred) + Required ... Degree Associate or bachelor's degree in a technical field + Genesys Cloud CX: Developer (GCX-GCD), + Architect (GCX-ARC) and/or Scripting (GCX-SCR)… more
- Capgemini (New York, NY)
- …NJ** **Job Description** We are seeking an experienced IVR Chatbot Developer with a focus on Genesys Cloud CX to join our team for a 9-12 month engagement. The ... experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. + Functional and hands-on experience… more
- Humana (Frankfort, KY)
- …to lead the strategic delivery, operations, and ongoing enhancements of our enterprise-wide Genesys Cloud Contact Center as a Service (CCaaS) platform. This role ... Genesys CCaaS & Contact Center Technology** + Deep expertise in Genesys Cloud CX and AI-powered customer engagement solutions, including Google CCAI. +… more
- Capgemini (Charlotte, NC)
- …and efficient. + Will be responsible for complex integrations customizations and troubleshooting of Genesys Cloud and Genesys Engage platforms as well as ... Lead Genesys Development: Take ownership of designing developing and maintaining Genesys solutions ( Genesys Cloud Genesys Engage or Genesys … more
- Vanguard (Charlotte, NC)
- … Genesys SDK, and related technologies. + Experience with cloud -based Genesys solutions (eg, Genesys Cloud ). + Proficient in programming languages ... Investor Group Technology (IIGT) is looking for a Senior Genesys Developer with extensive experience in both coding and...The ideal candidate will have a deep understanding of Genesys technologies and a proven track record of developing… more
- Concentrix (Columbus, OH)
- …is required, along with experience supporting at least one CCaaS such as Amazon Connect, Genesys Cloud CX, Google CCAI, or NICE CXone. The position will be part ... testing; support UAT.Familiar with at least 1 top CCaaS solution, preferably:.Amazon Connect. Genesys Cloud CX.Google CCAI + NICE CXone The base salary range for… more
- NTT America, Inc. (VA)
- …- Workforce Management (WFM); Interactions; Speech; DPA. + Genesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - ... Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics. + ...+ Genesys - Level 4 Courses - Genesys Cloud - Edge - Networking; ... - Level 4 Courses - Genesys Cloud - Edge - Networking; Genesys … more
- NTT America, Inc. (CO)
- …- *AQM + Authentication + Security + SSL. + Genesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre ... Administration; Genesys Cloud CX - Reporting and Analytics. + Genesys - Level 4 - Genesys Cloud - Edge - Networking; Genesys Cloud - Edge -… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …is responsible for the overall improvement, automation, support, and innovation of our Genesys Cloud platform. The Individual will work with our Implementation ... business needs. + Investigate, troubleshoot, and resolve user issues with Genesys Cloud working closely with IT/Development as needed. + Technically support the… more
- Chewy (Richardson, TX)
- …and UIs that improve agent productivity and customer experience + Work on ** Genesys Cloud Functions (JavaScript)** to enable advanced call routing logic and ... systems + Build RESTful APIs and services that integrate with platforms like ** Genesys Cloud , and Oracle Service Cloud .** + Participate in code reviews,… more
- TEKsystems (New York, NY)
- …in support of enterprise call center applications - Experience integrating Genesys -Pure- Cloud with different CRM Applications - Experience working with ... User Interface designs) - Minimum 2 years of experience with Genesys -Pure- Cloud development, hands on implementation, Configuration, deployments to production… more
- BlueCross BlueShield of North Carolina (NC)
- …scalable and resilient solutions. The incoming architect should have experience with Salesforce, Genesys Cloud , Nuxeo, and Facets As a technical leader, trusted ... decisions with senior management. **What We Like** + Experience with Salesforce, Genesys Cloud , Nuxeo, and Facets + Knowledge of the health care industry and… more
- Charles Schwab (Phoenix, AZ)
- …and troubleshooting within call recording applications, including Verint, NIM, and Cybertech; Genesys Cloud Application; Using and creating queries in Splunk for ... together. **Duties** : Develop, Engineer, and Support of large-scale, complex On-Premises/ Cloud based Contact Center Platforms and improve the Production Process to… more
- Duquesne Light Company (Pittsburgh, PA)
- …Utilized in this Role Include:** + Hands-on experience working with IVR systems, especially Cloud IVR platforms (eg, Genesys Cloud , NICE CXone, AWS Connect, ... + Support the design, implementation, and continuous improvement of the Cloud IVR system to streamline customer journeys, enhance self-service, and reduce… more
- Sedgwick (Dublin, OH)
- …call center escalations. + Knowledge of automated workforce management tools (preferably Genesys Pure Cloud ) + Excellent knowledge of multi-channel service ... Verint, NICE, Aspect, or similar) and telephony systems (eg, Five9, RingCentral, Genesys , or similar) + Strong analytical skills with experience in forecasting,… more
- Access Dubuque (Dubuque, IA)
- …call center escalations. + Knowledge of automated workforce management tools (preferably Genesys Pure Cloud ) + Excellent knowledge of multi-channel service ... Verint, NICE, Aspect, or similar) and telephony systems (eg, Five9, RingCentral, Genesys , or similar) + Strong analytical skills with experience in forecasting,… more
- Capgemini (El Paso, TX)
- …with Contact Center Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center ... to operations, fueled by the fast evolving and innovative world of cloud , data, AI, connectivity, software, digital engineering and platforms. The Group reported… more