- Stellantis Financial (Houston, TX)
- …call volume trends, and staffing summaries to guide decision-making. Utilize expertise in Genesys Cloud CX and other dialer systems for efficient call management ... Preferred: Experience Previous Dialer and reporting experience is preferred. Genesys and Alvaria system experience preferred. Physical Demands Sitting for… more
- ThermoFisher Scientific (Frederick, MD)
- …our diversified team to design, implement, and optimize contact center applications in Genesys Engage and Genesys Cloud ! Your responsibilities will include ... with business partners for requirement gathering, design, develop, and implement Genesys Cloud contact center solution end-to-end + Understand business… more
- Concentrix (Columbus, OH)
- …degree in engineering, computer science or MIS, or equivalent experience. + Genesys Cloud certification + Knowledge of contact center skills, including ... product demonstrations + Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing,… more
- Enterprise Mobility (St. Louis, MO)
- …include but are not limited to the following: + Evaluate, design, and implement Genesys Cloud Contact Center and UC solutions, including call center routing and ... Troubleshoot and resolve technical issues related to UC systems, including Genesys Cloud , Zoom Phone, and related system integrations + Collaborate with network… more
- Elevance Health (Richmond, VA)
- …development, and Genesys Platform SDK. * Three (3) years of experience with Genesys Cloud . * Three (3) years of experience with Java and J2EE programming, ... rollout of Contact Center IVR and routing applications, and migrate to Cloud platform using Agile development methodology. **How you will make an impact:**… more
- Vanguard (Wayne, PA)
- …highly desirable. + Experience with cloud -based contact center solutions, particularly Genesys Cloud . + Proficiency in programming languages such as Python ... team of engineers dedicated to designing, implementing, and maintaining advanced Genesys contact center solutions, incorporating AI to enhance customer interactions… more
- WM (Houston, TX)
- …with cross-functional teams to deliver high-quality customer experience solutions using the Genesys Engage and Cloud CX platform. The ideal candidate will ... Summary** We are seeking a skilled and experienced Google CCAI/ Genesys Contact Center AI Engineer to join our team....experiences involving chat or voice. + Work with Google Cloud Platforms (GCP) to support conversational bot development and… more
- Capgemini (Dallas, TX)
- …designing and architecting CCaaS solutions, such as Google CCAI, Amazon Connect, Twilio Flex, Genesys Cloud , or Khoros. * Must have knowledge of Contact Center ... CCaaS solutions, such as Google CCAI, Amazon Connect, Twilio Flex, Genesys Cloud , or Khoros. * Strong knowledge of Contact Center technologies, including… more
- Insight Global (Nashville, TN)
- …care providers seeking to apply for federal or state funds . Utilize Call center software, Genesys Cloud Services for day to day tasks . They will be required to ... Requirements -Experience using phone support system/call center software (five9, zendesk, genesys , AWS, dialpad, Nextiva, talkdesk, etc) -2+ years of experience in… more
- GCI Communication Corp (Anchorage, AK)
- …job specific certifications. + Business analysis and/or Project Management skills + Genesys Cloud (phone system), Salesforce (CRM), Service Cloud ... customer wait time, communication, status notification. + Call metrics using Genesys PureCloud; e-mail (Helpscout) SLA for opening cases and notifying customers.… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …of our Enterprise Communications team as we converge our contact center operations on the Genesys Cloud CX platform. In this role, you will be responsible for ... querying against MS SQL DB + Knowledge and Experience with Genesys CX Cloud including flow development in Architect (voice, email, digital messaging, ACD/IVR)… more
- JPMorgan Chase (Wilmington, DE)
- …more languages including Java, Python, Microservices and integration utilizing Vendor SDK/APIs like Genesys Cloud or Amazon Connect or similar + Experience in ... applications and technical processes within a technical discipline (eg, cloud , artificial intelligence, machine learning, mobile, etc.) **Preferred qualifications,… more
- DriveTime (Tempe, AZ)
- …and industry standards related to customer communications is preferred. **Tech Stack Preferences:** + Genesys Cloud (preferred) + Cloud Contact Center + E911 ... Cloud Provider + SIP Carriers: AT&T, Twilio + Workflow management, Jira preferred. **So What About the Perks? Perks matter** + **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our… more
- Colgate-Palmolive (New York, NY)
- …skills + Experience with Consumer Care systems ie Emplifi Agent, Social Marketing Cloud , Knowledgebase, Shopify, Genesys cloud , Telephony systems etc. + ... Project management and priority setting skills + Budget Management, reconciliation, billing, auditing experience + Contract Negotiation **Preferred Requirements:** + Understanding of contact center regulatory compliance, including co-employment, data privacy,… more
- TEKsystems (Waukegan, IL)
- …online order entry software to look up dealer account number and order number - Use Genesys Cloud system to receive inbound cals from 1-2 que lines - Dealers ... call in from all around the united states - No payment is taken over the phone - Send follow-up emails for quotes and orders - Avg call length is under 5 minutes - On new orders; rep will confirm the width, height, and measurements of order, type of chains… more
- …may be performed remotely, at the manager's Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * ... Call Recording * Telephony Experience with workforce management a plus The positions does require occasional on call responsibilities. **Job Description** + Monitor, maintain and support systems and software to ensure stability and compliance to technology… more
- Elevance Health (St. Louis, MO)
- …Experience Preferred. + Microsoft Office experience. + EnterpriseRX experience. + Genesys Cloud Communication experience + Collaboration, Communication, Project ... Leadership Skills. + BA/BS in a related field preferred. + For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving… more
- J&J Family of Companies (New Brunswick, NJ)
- …data integrations including REST APIs, Spokes and Integration Hub. + Knowledge with Genesys Cloud and ServiceNow Integrations. + Experience with Employee Service ... Center and portal solutions. + Knowledge with SN Advanced Work Assignment and Workforce Optimization products. The anticipated base pay range for this position is $90,000- $144,900. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All… more
- Baylor Scott & White Health (Dallas, TX)
- …to enhance end user processes - In depth experience architecting and supporting Genesys Cloud , Cisco, Microsoft 365, and Citrix environments - Collaborate with ... cross-functional teams, including clinical, finance, operations, legal, and digital, to implement innovative solutions that employees want and drive efficiencies for our organization - Healthcare experience not required; Looking for candidates across… more
- Pacificorp (Portland, OR)
- …an environment with strong change and release management processes and procedures. + Genesys Pure Engage and Cloud certifications + Application of more than ... one of the following call center technologies: Genesys call routing, IP-PBX integration, carrier offerings, ICON/Infomart reporting infrastructure, CTI desktop… more
