- Newegg Inc. (Diamond Bar, CA)
- …+ Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics such as ASA, AHT, ... issues, process gaps, and opportunities to enhance customer experience. + Design , maintain, and automate dashboards and reports to visualize performance trends,… more
Locations:
California