- ThermoFisher Scientific (Frederick, MD)
- …team to design , implement, and optimize contact center applications in Genesys Engage and Genesys Cloud! Your responsibilities will include day-to-day ... do?** + Collaborate with business partners for requirement gathering, design , develop, and implement Genesys Cloud contact...WebRTC phones, and experience in BYOC Trunks + Support Genesys Engage - Avaya TSAPI/ CTI routing, eServices… more
- TEKsystems (Camas, WA)
- …Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, ... for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform. Your responsibilities will include troubleshooting CRM… more
- TEKsystems (Plano, TX)
- …Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, ... for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform. Your responsibilities will include troubleshooting CRM… more
- TEKsystems (Plano, TX)
- …Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, ... for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform. Your responsibilities will include troubleshooting CRM… more
- Pacificorp (Portland, OR)
- …contact center and corporate voice telephony needs. + Responsible for design , staging, configuration, implementation, and support of IVR/ACD scripts + Serve ... gathering client business requirements and translates these into system requirements and design . + Collaborate with IT teams to identify technical deficits and… more
- Elevance Health (Atlanta, GA)
- …daily with business for operational and project work. * Conduct functional/high-level design (HLD) and technical design /low-level design (LLD) documents ... application functionality and performance for existing benchmarks. * Define and design required configuration changes to Siebel objects such as business objects,… more