- City National Bank (Los Angeles, CA)
- * MANAGER , CLIENT EXPERIENCE ( CX ) & INSIGHTS , SVP* *WHAT IS THE OPPORTUNITY?* The SVP and Manager of CX and & Client Insights is responsible for ... of client-centricity within City National Bank, this role oversees a CX and Client Insights team that partners daily with the lines of business, Marketing… more
- Autodesk (Portland, OR)
- **Job Requisition ID #** 25WD86578 **Position Overview** As a Senior Manager , Customer Experience ( CX ) Strategy, you will design and implement strategies and ... organizational capabilities to systemically transform the CX culture and improve customer satisfaction, loyalty, and business... strategy. You will collaborate closely with the Customer Insights and Action Management teams, as well as with… more
- DISH Network (Littleton, CO)
- …a new disruptive force in the market. **Job Duties and Responsibilities** **The Program Manager , CX Process Optimization will play a crucial role in enhancing ... initiatives to streamline operations and improve the customer journey. The program manager will collaborate closely with the VOC team, leveraging their insights… more
- ManpowerGroup (Gladstone, NJ)
- **Role: Senior Manager , CX Strategist** **Duration: 12 Months** **Location: Remote** **Rate: $65/hr.on W2** **ROLE SUMMARY** The Senior Manager , CX ... programs. Our role is to ensure we embed customer insights to define opportunities and vision to drive impact...+ Leverage AI to accelerate delivery and scale of CX opportunities + Help to define Objectives / Key… more
- Capgemini (New York, NY)
- …**_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This role requires experience in_ **_Marketing, Sales, Service and ... and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies,… more
- Capgemini (New York, NY)
- …frog's_ **_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This leader will drive our efforts to build capabilities in_ ... in leading and creating go-to-market offerings and building teams for Advisory & CX Consulting, especially with focus on the_ **_Adobe platform suite,_** _and with a… more
- DISH Network (Littleton, CO)
- …Product teams to implement impactful changes. This role reports directly to the Manager , Retail Wireless CX Optimization within the Retail Wireless Business ... problem management efforts + Partner with cross-functional teams to provide data-driven insights and recommendations for process improvements and CX initiatives… more
- Qualtrics (Provo, UT)
- …beautiful UI that makes CX programs simple to set up and program insights fast and intuitive. + Our engineers collaborate closely with platform teams to ensure ... think that's work worth doing. **Staff Software Engineer - CX Core** **Why We Have This Role** We are...up and running, and that provide quick, advanced statistics-based insights from the data collected. + Our team focuses… more
- Amazon (Sumner, WA)
- …About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, ... be the place for you. As the Quality Assurance Manager , you will lead a team of Laboratory Technicians...A day in the life As a Packaging Lab Manager , your day combines hands-on leadership with strategic oversight… more
- NRG Energy, Inc. (UT)
- …sources and break down the strategy plan into tactical steps in the roadmap. This CX Data Program Manager will work on reducing business service cost by $50-$70M ... synthesizing multiple sources of information and creating real and actionable insights for leadership. + Experience in collaborating in a cross-functional… more
- Qualtrics (Provo, UT)
- …the globe who think that's work worth doing. **Software Development Engineer II - CX Journeys** **Why We Have This Role** Qualtrics is seeking a software engineer to ... join our CX Journeys engineering team in Provo, Utah. Our team...up and running, and that provide quick, advanced statistics-based insights from the data collected. + Our engineers collaborate… more
- Walmart (Bentonville, AR)
- …end-to-end site enablement. Working cross-functionally, you'll leverage analytics, user insights , and best-in-class processes to deliver a cohesive, customer-centric ... + Demonstrate strong analytical and data-driven decision-making skills, using metrics and insights to optimize site performance and user journeys. + Thrive in a… more
- Ford Motor Company (Frankfort, KY)
- …experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us ... by OneCX and Dealer Loyalty metrics in coordination with Lincoln Experience. Manager and appropriate team members such as Ambassadors, Coaches, etc. + Support… more
- DISH Network (Englewood, CO)
- …Experience Senior Insights Specialist reports to the Wireless Customer Insights Manager on the Customer Experience Transformation Team. **Key ... Responsibilities:** + **Drive CX actionable insights strategy** + Analyze CX data via customer feedback from social media, surveys, reviews, and Customer… more
- The US Pharmacopeial Convention (USP) (Rockville, MD)
- …addressed by improved access to customer voice through the Salesforce platform. * Lead the Insights Operations team. o Serve as manager to a team located at ... reasonable accommodation to individuals with disabilities. **Brief Job Overview** The Director, Insights Operations role is a supervisory position in the Strategic … more
- Point32Health (Canton, MA)
- …Summary** Under direction of the Director, Customer Experience ( CX ), the CX Measurement & Improvement Program Manager is directly responsible for leading ... Using a research-based and data-driven approach while grounded in customer-centricity, the CX Measurement & Improvement Program Manager will work collaboratively… more
- Point32Health (Canton, MA)
- …groups. + Develop performance metrics that effectively measure progress and provide insights for further process optimizations **Participate on CX governance ... direction of the Director, Customer Experience, the Customer Experience Program Manager is responsible for helping all Point32Health lines of business understand,… more
- Amazon (Austin, TX)
- …Services (GES)? Are you interested in joining a global team that is innovating with CX to make Amazon's building network grow? This is your chance to get in on ... the ground floor with the Global Engineering Insights & Software Tools (GEIST) tech team that is...and designs. We are seeking a dynamic Software Development Manager with spirit to help lead a team of… more
- Intuit (Mountain View, CA)
- Overview We are seeking an exceptional Group Manager to drive the implementation of our VOC program vision and stand up a survey center of excellence for the Global ... + 10+ years of experience in Customer Experience, Customer Insights , or Voice of Customer in an IT, SAAS,...and fast-moving environment + 5+ years as a people manager who can recruit, motivate, coach and lead a… more
- Mondelez International (East Hanover, NJ)
- …Pride.** We are seeking an experienced and forward-thinking **Digital Commerce Analytics Senior Manager ** to join our dynamic US Insights & Analytics - Business ... perspective on business performance** across key digital commerce channels, integrating insights from customer experience ( Cx ), promotional calendars, flywheel… more