- Capgemini (New York, NY)
- Genesys Senior Developer / Functional Consultant At Capgemini Engineering, the world leader in engineering services, we bring together a global team of ... City NY** **Job Description - Grade Specific** We are looking for a highly experienced Genesys Senior Developer / Functional Consultant with 5 to 9 years of… more
- Public Storage (Plano, TX)
- …to apply. **System experience:** + **CCaaS Platforms** : NICE CXone (preferred), Genesys Cloud , Five9 + **Conversational AI** : Cognigy (preferred), Google ... Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on… more
- Vivint (UT)
- …What You'll Do * Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint's contact center operations * Build ... through cutting-edge technology and exceptional customer service. As a Senior Telecom Engineer, you'll play a pivotal role in... contact center technologies * Proven expertise in Genesys Cloud and Amazon Connect, including configuration,… more
- Capgemini (Chicago, IL)
- …billion. **Job:** **Organization:** _INVENT PEOPLE S&T_ **Title:** _Capgemini Invent - Contact Center - Senior Consultant_ **Location:** _NY-New York_ ... **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About...by technology created with purpose. **YOUR ROLE** As a Senior Consultant in the Enterprise Transformation team at Capgemini… more
- American Express (Phoenix, AZ)
- … cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong technical expertise, ... an impact in this role? We are seeking a Senior Data Architect (Data Virtualization & CCaaS) to design... center and enterprise data platforms. + Expert in Contact Center technologies, with deep knowledge of Genesys… more
- MetLife (Cary, NC)
- …IT careers to learn and grow in a collaborative environment. You'll support the Genesys Cloud CX platform and work alongside experienced engineers to deliver ... Role Value Proposition: Join our Contact Center Infrastructure Engineering team as an Assistant...* Assist with the configuration and basic maintenance of Genesys Cloud CX solutions (call routing, IVR,… more
- J&J Family of Companies (Raritan, NJ)
- …**Key Responsibilities:** + Own the design, development, and deployment of cloud -based contact center solutions like Genesys Cloud and AWS Connect. + ... Description:** Johnson & Johnson is recruiting for a Manager, Contact Center Enterprise Platform that will report directly to...degree or equivalent experience is required + Certification in Genesys Cloud / AWS Connect and AI… more
- Sprinklr (CA)
- …AI solutions for marketing technology and social media management + Expertise in cloud contact center ecosystems ( Genesys , Amazon Connect, NICE, Five9) ... sharing, streaming, and hybrid- cloud environments** **.** + Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing,… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …weekly, and monthly performance dashboards using tools such as Power BI, Tableau, or Genesys Cloud Analytics. Additional Duties as Assigned. + Travel: Less than ... senior analyst, or project lead role within a contact center environment. + Hands-on experience with WFM platforms...center environment. + Hands-on experience with WFM platforms (eg, Genesys Cloud WFM, NICE IEX, Verint) +… more
- Fiserv (Omaha, NE)
- …management + Transformational program experience with workforce management platforms and contact center platforms (eg, Genesys ). + Experience implementing or ... scale, come make a difference at Fiserv. **Job Title** Project Management Senior Professional II (non-technical) **About your role:** You will join a… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys , NICE...**A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics… more
- Molina Healthcare (Kenosha, WI)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... intelligent routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass"… more
- Capgemini (Atlanta, GA)
- **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage the full lifecycle of client… more
- Walmart (Bentonville, AR)
- …automation, self-service, and AI-assisted engagement. + Stay ahead of trends in ** cloud contact center, speech analytics, workforce optimization, and generative ... define and execute the long-term vision for our enterprise contact center ecosystem, leveraging cloud -based contact...+ Experience with **leading CCaaS platforms** (eg, NICE CXone, Genesys Cloud , Amazon Connect, Five9, or equivalent).… more
- OneMain Financial (New York, NY)
- …as communication tools for voice, video, chat, and collaboration. Experience with cloud -based contact center solutions and integrations with other business ... for defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and go-to-market… more
- CTG (Buffalo, NY)
- …governance and oversight throughout the solution delivery lifecycle. + Advise senior leadership and communicate architectural concepts to technical and non-technical ... in Computer Science, IT, Engineering, or related field. + 7+ years in cloud architecture; 3+ years focused on Retail/Consumer banking technology. + Strong knowledge… more
- American Family Insurance - Corporate (Madison, WI)
- …of project management processes, tools, and techniques. + This position requires Genesys Cloud certification. Three certifications will need to be earned ... business and systems knowledge. You will report to the Senior Manager, Technology Services. In this flex office/home role,...on ongoing projects. + You will serve as primary contact for user questions regarding supported applications. + You… more