- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a ** Senior Customer Technical Support Specialist (Help Desk ).** The Senior Customer Technical ... **REQUIRED QUALIFICATIONS** + 6 Years of professional experience in Industry, Federal, or DoD Help Desk Support using a help desk tool such as BMC's Remedy… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- Intuit (Tucson, AZ)
- **Overview** The Live Expert Service Desk Supervisor's role is to oversee the Service Desk staff and ensure that end users are receiving the appropriate ... help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service ...demonstrated progressive experience in the supervision of a technical support team. + Proven track record of developing and… more
- City of New York (New York, NY)
- …inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management Specialist. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- Intuit (Tucson, AZ)
- …3 days a week. **Responsibilities** Strategy & Planning + Establish and enforce Help Desk service level agreements in consultation with end users to establish ... demonstrated progressive experience in the supervision of a technical support team. + Proven track record of developing and...team. + Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- NuAxis Innovations (Washington, DC)
- **Help Desk Senior Specialist II** Location **Washington,...face to face and/or via remote access + Resolve service tickets or escalate to other support ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...may be partially or fully diverted to Tier I support **Essential Functions:** + Provide onsite desk -side… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of… more
- Insight Global (San Leandro, CA)
- …handling technical lead responsibilities. Role Overview We are looking for a mid-to- senior level Help Desk Specialist with strong customer-facing skills and ... factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic...Skills and Requirements Must-Haves * 5+ years in Help Desk /Desktop Support roles. * Expertise in Windows,… more
- Booker DiMaio, LLC (Baltimore, MD)
- …of experience managing Active Directory environments or servers. + Experience as a Service Desk Administrator of JIRA or other similar products. + Experience ... experience is required. We are in need of a Senior Help Desk Specialist to provide IT... Specialist to provide IT software, hardware installation, maintenance, support , and Help Desk services, including resolving… more
- Spectrum Comm Inc (Jacksonville, FL)
- Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in ... day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and leadership ability to… more
- Koniag Government Services (Mcchord AFB, WA)
- …Law 88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type** **Hourly** ... Systems, a Koniag Government Services company, is seeking a Senior Help Desk Technician with a Secret...Desk Technician with a Secret security clearance to support KITS and our government customer at Joint Base… more
- UGI Corporation (King Of Prussia, PA)
- Director, IT Service Desk & End User Support Location: King Of Prussia, PA, US, 19406 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. ... the United States. Position Summary The Director of IT Service Desk & End User Support...channels. + Strategic Business Partnership: Ability to effectively communicate service delivery value and performance to senior … more
- HTC Global Services Inc (Baltimore, MD)
- …of experience managing Active Directory Environment or Servers. + Experience as a Service Desk Administrator of JIRA or other similar products. + Experience ... system testing, software upgrades, troubleshooting, and provide quality end-user support . + Utilize ticketing systems to answer user questions,...minimum of three (3) years of experience using JIRA, Service now or other help desk ticketing… more
- Amentum (Washington, DC)
- Amentum is seeking a ** Senior ** ** Desk Officer** to support our US Department of Energy and Counterintelligence (DOE-IN) contract. Positions will be based in ... the Washington, DC area. **Responsibilities** Serves as Desk Officer, specific duties and functions include, but are not limited to, the following: + Daily case… more
- University of Miami (Miami, FL)
- …performance goals and produce high-quality service to internal customers. In addition, Senior Manager, IT Help Desk reviews key metrics to analyze the help ... System, "UHealth", IT Department has an exciting opportunity for a Full-Time Sr. Manager, IT Service Desk to work in Miami. The Sr. Manager, IT Service … more
- Raymond James Financial, Inc. (Southfield, MI)
- … support as required and in line with documented procedures and service -level targets to support the business effectively. + Utilizes knowledge management ... regular business hour **Job Summary:** With the goal of providing superior service and first contact resolution, this role delivers front-line technical support… more
- BXP (Boston, MA)
- Primary Purpose of Position: Oversee, monitor, maintain and support IT services to end-users. Manage technologies, processes and controls that maintain and elevate ... Infrastructure Services and Application & Data Services. Essential Functions: End User Support + Respond in person/remotely; escalate across regions; support … more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... ticket data, with the ability to report out to senior managers and legal colleagues in urgent situations that...for various initiatives, as necessary, across the agency in support of the Service Desk … more
- Nexagen Networks Inc (Aberdeen, MD)
- Computer Network Support Specialists ( Service Desk Support Service Specialist) Intermediate Security Clearance Requirement: Current and Active DoD ... as well as the candidate's experience, education, skills, and current market conditions.) As the Service Desk Support Service Specialist , you'll join a… more
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