- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support . + Create, modify and/or delete user accounts per Terracon ... A+ certification **Exemption:** Non-exempt **Requisition ID:** 33498BR **Posting Title:** IT Service Desk Support Staff I **Employment Type:** Regular, Full… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- BAE Systems (Columbia, SC)
- …ready for a new and exciting career, come join our team! BAE Systems is seeking a Service Desk Manager to provide support to our government customer on an ... Manager will be responsible for overall management, support , and coordination of 24x7 Service Desk providing Tier II level IT support and event… more
- Amentum (Quantico, VA)
- …certificate renewals, PC/Server rebuilds and phone technical refreshes. **Responsibilities:** The Help Desk Technician ( Senior ) will provide support to end ... We are searching for a Top Secret cleared Help Desk Technician ( Senior ) to join our team...zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually,… more
- City of New York (New York, NY)
- …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align...staff to ensure all can provide quality and accurate support and customer service on all things… more
- Trinity Health (Livonia, MI)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support . Resolves problems for various applications, password ... in the use of computers in order to provide initial system telephone support service . Experience in utilizing a call-tracking tool is desired. + Basic knowledge… more
- Beth Israel Lahey Health (Charlestown, MA)
- …identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support .** **Diagnose and resolve ... required.** **--1-3 years related work experience required in 2 plus years of Service Desk /IT Support experience supporting a large enterprise of end users… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user … more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
- City of New York (New York, NY)
- …runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on experience with service desk support with application service desk ... Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5...the senior management for further analysis using Service Desk Tools - Minimum 2+years of… more
- Robert Half Technology (Jersey City, NJ)
- Description Our client is seeking a Senior Service Desk Technician to provide advanced technical support , mentor junior analysts, and ensure efficient ... best practices for handling complex cases. Reporting & Documentation - Track service desk metrics, generate performance reports, and document resolutions for… more
- Marriott (Bethesda, MD)
- … including infrastructure, applications, and technical services + Direct experience with enterprise service desk support technologies and automation + Proven ... with the Global Command Center, the Director, Global Deployment Support will partner with the Senior Director,...and one or more of the following: + Technology support within a Service Desk … more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... ticket data, with the ability to report out to senior managers and legal colleagues in urgent situations that...for various initiatives, as necessary, across the agency in support of the Service Desk … more
- TEKsystems (Allen, TX)
- …, Help Desk , Windows 10, Windows 11, Windows, Microsoft, M365, End User Support Top Skills Details Service Desk ,Help Desk ,Windows 10,Windows ... Description * Provide full onsite/ desk side and remote support to...incidents and service requests coming into the Service Desk are handled correctly and promptly.… more
- GovCIO (Washington, DC)
- …use of hardware and software **Qualifications** + Bachelor's with 5-8 years of IT Service Desk support experience (or commensurate experience) + Clearance ... **Overview** GovCIO is currently hiring for a Senior Computer User Support Specialist to support our USSS Network Operations and Security Center (NOSC)… more
- TEKsystems (Columbia, SC)
- Description A TEKsystems client in downtown Columbia, SC would like to bring on a Senior Service Desk member on a 6 mo C2H opportunity. This person would ... 5 people (1 manager, 1 asst. manager, and 3 service desk members) to serve as the...looking for someone who has been in an IT Support role for 5+ years and has aspirations to… more
- Robert Half Technology (Jacksonville, FL)
- Description We are seeking a Senior Help Desk Analyst to join our IT support team. In this role, you'll serve as the first point of escalation for technical ... Qualifications + 3+ years of experience in IT help desk or technical support , with at least...support , with at least 1-2 years in a senior or escalation-level role. + Strong knowledge of Windows… more
- University of Utah Health (Salt Lake City, UT)
- …deploy and maintain IT systems. This position works under the guidance of senior engineers. This position is not responsible for providing care to patient. Corporate ... to telephone calls, email and personnel requests for technical support . + Relies on instructions and pre-established guidelines to...supervision. + Other duties as assigned by the help desk manager. **Knowledge / Skills / Abilities** + Ability… more
- University of Miami (Miami, FL)
- …sessions to inform service strategy. + Owns the strategic relationship with the service desk vendor and internal support teams. + Oversees the ... support services across the UHealth enterprise. Oversees vendor relationships, service desk operations, and ITSM process maturity. Drives enterprise-level… more
- TEKsystems (Gatesville, TX)
- …Experience with electronic time capture systems Skills Technical support , Customer service , Desktop, Help desk support , Windows 10, Active directory ... and report on desktop, server, and network performance to senior technicians and management. Ensure compliance with internal controls...Top Skills Details Technical support , Customer service , Desktop, Help desk support … more
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