- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- CUNY (New York, NY)
- IT Support Assistant - Service Desk Support Assistant ( Tier 1, Part-Time, Closing Shift) **GENERAL DUTIES** IT Support Assistants support routine operations ... IT Support Assistant, a Help Desk Associate, is a part-time, Tier 1 support role at the Baruch Service Desk . Reporting directly to the Service … more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- TEKsystems (Portland, OR)
- A growing Biotechnology company in Wilsonville, OR is hiring an IT Service Desk Technician to join the team for a great opportunity! Job Duties: + Troubleshoot ... and licenses as required Qualifications: + 10+ years of hands on IT Service Desk , Helpdesk & Desktop experience required + Experience supporting both Mac &… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- Robert Half Technology (Memphis, TN)
- …work afternoon/evening shifts and one weekend shift per month. Requirements Preferred Extras + Service Desk or Tier 1 IT support experience (Windows 10/11, ... O365, VPN, mobile). + Familiarity with ITIL processes and an ITSM tool such as ServiceNow. + Spanish fluency for bilingual support. + Certifications: CompTIA A+, ITIL v4 Foundation, or similar. Technology Doesn't Change the World, People Do.(R) Robert Half is… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …onsite in DC). Requirements GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support ... Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network and… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1. **Qualifications** Required: 2-3 years' experience. Current ITIL… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- Extra Space Storage (Buffalo, NY)
- …recommend us as a great place to work. **Job Summary:** The Service Desk Technician I will provide Tier I support for end-users by allocating, configuring, ... various shifts. The technician will escalate complex issues beyond Tier I scope as needed and works under direct...and networking + Accurately document customer interactions in a service desk ticketing system + Escalate issues… more
- Insight Global (Thornton, CO)
- … Desk Lead will be responsible for leading a team of 2 service desk technicians who are responsible for Tier I support. This Service Desk ... District client of Insight Global is seeking a skilled Service Desk Lead to join their team....escalation. When necessarily, this individual will help support real-time Tier I support including phone and web support, and… more
- TEKsystems (Inver Grove Heights, MN)
- …* This individual will be one of 17 individuals on the Service Desk team. This group is a Tier I/II Service Desk so the ability to handle higher ... training period to get familiarized with client' environment. Skills Support, Troubleshooting, Service desk , Windows 10, Active directory, Office 365 Top Skills… more
- General Dynamics Information Technology (AL)
- …at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk ( Tier 1), addressing incidents and service requests ... addressed. + Operate as the first point of contact after the Army Enterprise Service Desk ( Tier 1). + Provide customer support to address incidents and … more
- Epsilon, Inc (Greenville, SC)
- ** Service Desk Agent I** **Who is Epsilon:** Epsilon...services for USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...and Tier II information technology related help desk duties through phone and email support. You will… more
- YMCA of the North (St. Paul, MN)
- …earned time off that vary depending on part-time or full-time status. Essential Functions: . Provide tier 1 IT Service Desk support to YMCA of the North ... Job Description IT Service Desk Analyst Internship Job Summary: The Information Technology (IT) Internship position provides educational opportunities for… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join...of incident information through VIP and customer conversation and self- service tools. Under general supervision, assists VIP's and users… more
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