- Applied Research Associates, Inc. (Raleigh, NC)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly ... accurate and clear records within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** + **Must be a US… more
- iconectiv (Bridgewater, NJ)
- …while providing outstanding customer service to our tier 1 customer . This person must demonstrate very good technical skills, very good communication ... on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support /Ops Engineer. This is...in customer 's data center in USA. Strong Customer service, strong technical and troubleshooting skills… more
- Home Depot (Atlanta, GA)
- **Position Purpose:** The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing ... email protocols (SMTP, POP), Active Directory, and Citrix Servers + Experience providing Tier 1-2 support for store and non-store technologies (eg, registers,… more
- Tyto Athene (Ashburn, VA)
- …task assignments, providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency + Operating in a ... support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA. The NOC Tier ...support to customers + This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure… more
- CyrusOne (Totowa, NJ)
- …technical issues pertaining to network and server communications. + Strong customer service skills, technical aptitude and attention to detail. ... Responds to incoming customer inquiries via phone, email and webmail within...the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers… more
- Wheeler Machinery (Salt Lake City, UT)
- Technical Support III Salt Lake City, UT Job Type Full-time Description The IT Support Specialist III is entrusted with the vital task of implementing, ... practices. The position involves providing level 2 & 3 technical support , addressing a diverse range of...transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation… more
- Epsilon, Inc (Alexandria, VA)
- …and urgent issues across all teams. This position will also oversee the technical support staff managing their day-to-day and ensuring high-level of performance ... technical resource and liaison for the program's Executive Support , Enterprise-Wide Support , VPN Support ,...and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a… more
- GCI Communication Corp (Anchorage, AK)
- …3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Provide technical support and customer education, via inbound calls, chat, in ... with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: + ACCOUNTABILITY-...assignments on time. Provides first level customer support ; assisting with the resolution of technical … more
- Jobleads-US (San Francisco, CA)
- …teams, and executives, owning searches end‑to‑end across R&D, while also stepping in to support non‑ technical roles when needed. We are hiring a Technical ... proficient to senior to manager level). Proven experience managing technical recruiting efforts on a global scale, sourcing and...< 90 days while maintaining a high bar for top‑ tier talent. Partner with hiring managers to shape roles,… more
- DataRobot (Sacramento, CA)
- … success metrics. + Lead the evolution of AI Technical Success to support new product offerings, emerging customer needs, and changing market conditions. + ... post-sales technical engagement. As a key member of the Customer Success leadership team, the VP partners cross-functionally with Account Management,… more
- Jobleads-US (San Francisco, CA)
- …If this resonates, you belong at HappyRobot. About the Role As a Senior Technical Recruiter , you'll partner directly with the founders and hiring managers to ... attract and hire top- tier talent across engineering, product, and operations teams. What...operations teams. What You\'ll Do Own full-cycle recruiting for technical roles - from sourcing to close Build and… more
- Jobleads-US (San Francisco, CA)
- …tools and AI infrastructure. What we expect from you 3+ years of experience in customer support , ideally for technical products or developer tools Excellent ... Your job will be to help developers successfully build with E2B and establish our customer support foundation. You\'ll be the first point of contact for our… more
- Revelyst (San Diego, CA)
- …the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support contact to the end-user. ... To identify, research, and resolve all general support issues or determine that Tier 2...required for further assistance. This position reports to the ** Customer Technical Support Supervisor** .… more
- Affinius Capital (San Antonio, TX)
- …primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams. + Manage and ... For more information, visit affiniuscapital.com. **Job Description** The Senior Desktop Support Technician provides advanced technical support and… more
- Mom's Meals (Des Moines, IA)
- …ticketing system, ensuring accurate documentation of resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized ... SummaryThe IT Support Specialist I provides front-line technical support to end-users, assisting with basic...customer service and escalating more complex problems to Tier 2 or specialized IT teams. This position will… more
- Benefitfirst (Columbia, SC)
- …Overview: The Customer Care Specialist plays a critical role in providing exceptional customer service and technical support for our clients using the ... telephonic enrollments and guide callers through the Benefitfirst enrollment process. Technical Support : Assist clients with understanding and navigating the… more
- NuAxis Innovations (Washington, DC)
- …Tier I support **Essential Functions:** + Provide onsite desk-side and remote technical support . The onsite support may require local travel + ... technical problems. + Responds to tickets assigned by Tier 1. + Ensures all assigned tickets are updated...monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- Renesas (San Jose, CA)
- …teams from Malaysia, China, Korea, Taiwan, Japan, and Europe. + Key customer support for new business NPI, technical issues, customer scorecard. + ... of effective containment and preventive action fan out. + Support Sales & Marketing to answer technical ...BSEE or 8 Years + MSEE + Experience with customer claim and FA Support + 8D… more
- Epsilon, Inc (Alexandria, VA)
- …needs. **Our Customer 's Mission** **:** Epsilon provides professional and efficient technical support and account management activities for all US Patent and ... hybrid onsite/remote opportunity where you will report to the customer 's location in Alexandria, VA and have the flexibility...issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our… more
- Red River (Chantilly, VA)
- …seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer -first global service desk team. ... remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established… more
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