- Home Depot (Atlanta, GA)
- **Position Purpose:** The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, ... protocols (SMTP, POP), Active Directory, and Citrix Servers + Experience providing Tier 1 -2 support for store and non-store technologies (eg, registers,… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly ... and clear records within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** + **Must be a US… more
- Tyto Athene (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA + A minimum of five (5) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, ... **Description** Tyto Athene is searching for a **Network Operations Center Tier 1 Shift Lead** to support a 24x7x365 NOC for a law enforcement customer in… more
- iconectiv (Bridgewater, NJ)
- …Document knowledge articles, incident resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME for internal ... on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support /Ops Engineer. This is...business applications while providing outstanding customer service to our tier 1 customer. This person must demonstrate… more
- Prolink (Cincinnati, OH)
- …Strike Event operations through on-demand setup of remote IT infrastructure and delivery of Tier 1 technical support for onboarding talent and Prolink ... Information Technology Support Technician (2025-3178) job in Cincinnati, OH **Location:**...OH **Role Type:** Information Technology **JOB SUMMARY** The IT Support Technician position is within Prolink's Information Technology department… more
- COOLSOFT (Colonial Heights, VA)
- …Interview Type : In Person Only * Onsite Description : - Responds to Tier 1 & 2 support requests. - Provides exceptional customer service. - Communicates ... Create, change, and delete user accounts per request. Provide Tier III/other support per request from various...user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot… more
- Revelyst (San Diego, CA)
- … Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support ... the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This position… more
- Tyto Athene (Orlando, FL)
- …Networking and Telecommunications + A minimum of five (5) years' relevant experience in Tier 1 support operations + Strong understanding of network ... is searching for a **Wireless Network Operations Center (WNOC) Lead** to support a24x7x365 NOC for a law enforcement customer in Ashburn, VA. **Responsibilities:**… more
- Applied Research Solutions (Dayton, OH)
- …services are ready to be turned over to software customer base. + Provide basic tier 1 support in assisting customers installing software onto baseline ... optimizing existing CI/CD pipelines to work in AirGap cloud settings and support automation of customer development desktops for the best customer experience… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …Access Program (SAP) environment. + Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help ... If you are looking for a career as a Tier 2 Cloud Support agent and you...wide range of related disciplines.? The successful applicant will: 1 . Diagnose and resolve access, connectivity, and authentication issues… more
- Ralliant (Fairport, NY)
- … using Salesforce, Teams, Outlook and Oracle from entry to delivery + Act as tier 1 phone support for inbound calls, escalating to appropriate departments ... + Ability to evaluate problems and propose solutions **Qualifications** + Minimum 1 year of related customer service experience + Associate's degree preferred +… more
- CyrusOne (Totowa, NJ)
- …and procedures **Hours:** + **2pm - 2am** + Weekly rotation: + **Week 1 :** Thursday, Friday Saturday, Sunday + **Week 2:** Friday, Saturday, Sunday + Ability ... + General experience and knowledge of data center/ server room configurations preferred. + 1 -2 year of Data Center, and Server Room experience preferred. + 1 -2… more
- NeuroPace (Mountain View, CA)
- …Employee Experience & Culture Serve as the first point of contact for Tier 1 employee questions Support benefits administration, including reviewing ... communications: create slides for new hires, service awards, and HR updates Support engagement efforts such as performance reviews, surveys, and culture initiatives… more
- Affinius Capital (San Antonio, TX)
- …one of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams. + ... For more information, visit affiniuscapital.com. **Job Description** The Senior Desktop Support Technician provides advanced technical support and serves as… more
- Sharp Electronics Corporation (Kingsport, TN)
- …The National Help Desk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise sized ... monitor, and maintain client computers and desktop applications + Support current Windows operating systems (XP through Windows 10)...1 to 3 years' experience in a technical support role + Current Microsoft Desktop Certification preferred. +… more
- CBRE Government and Defense Services (Mclean, VA)
- …EAM system and related applications. This role bridges technical administration with frontline support , offering Tier 1 help desk assistance, troubleshooting ... EAM system and related applications. This role bridges technical administration with frontline support , offering Tier 1 help desk assistance, troubleshooting… more
- Tyto Athene (San Diego, CA)
- …River, MD. The Service Desk Team provides a mixture of Tier 1 .5 and Tier 2 desktop support to DAU faculty, staff, and classroom environments, and ... Analyst** to serve as a resource on the DAU Customer Service Team with on-site support required at the West Campus Location in San Diego, and remote support … more
- Principal Financial Group (Des Moines, IA)
- …Management Team in Principal Asset Management! In this role, you'll serve to support technology solutions for a wide range of asset classes and investment teams. ... of the asset management industry, product development lifecycle, and top- tier interpersonal skills to drive the product vision and...but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L- 1 , J- 1 , etc. For additional information around… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... Senior Specialist II** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- Tyto Athene (Ashburn, VA)
- …process + Being the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all ... protected by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1508/incident- support -manager/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834326889) **Location** _US-VA-Ashburn_ **ID** _2025-1508_… more
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