- Merck & Co. (Rahway, NJ)
- …in critical non-pipeline activities. Participate in Interactive Voice Response ( IVR ) System-development and User Acceptance Testing (UAT) for assigned studies. ... Planning, Detail-Oriented, Good Manufacturing Practices (GMP), Interactive Voice Response ( IVR ), Interpersonal Relationships, Inventory Control System, Key Performance Indicators… more
- Stanford Health Care (Newark, CA)
- …inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with scripting or ... Connect, CISCO or similar. Integrate data from multiple sources (WFM tools, CRM, IVR , QA platforms) to create comprehensive reports. **This is a Stanford Health Care… more
- MVP Health Care (Tarrytown, NY)
- …Playwright, Typescript, Microsoft Dynamics 365 CRM, Genesys Cloud Call Center or IVR telecom, Azure DevOps, API Testing (Postman or Bruno), Performance Testing, ... Regression Testing, Knowledge of the Healthcare Industry. Curiosity to foster innovation and pave the way for growth Humility to play as a team Commitment to being the difference for our customers in every interaction Your key responsibilities: As a member of… more
- Jax Federal Credit Union (Jacksonville, FL)
- …enhancements to the Credit Union's array of business systems, ATM network, IVR system, imaging system, TCR systems & network infrastructure. COMMITTEE INVOLVEMENT: ... Actively participate in Credit Union Information Security Committee, Project Steering Committee and ad hoc project committees. Responsible for Disaster Recovery and Business Continuity Planning for the Credit Union. VENDOR MANAGEMENT: Manages directly or… more
- Cricket Wireless LLC (Atlanta, GA)
- …by scrum. Teams focus on value delivery across myCricket app, tryCricket app, IVR , Gen AI, Innovation Labs and internal tooling for the care organization. Teams ... are a combination of employees and contractors from vendor partners which are enabled by a set of common priorities and business drivers. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Supervising Scrum… more
- Children's Hospital Los Angeles (Los Angeles, CA)
- …Manager, and System Manager. Experience with Avaya Contact Center solutions such as ACD, IVR , and CTI is essential, and familiarity with tools like Avaya One-X and ... Verint call recording is a plus. This role involves troubleshooting and resolving technical issues, managing service requests, and ensuring efficient and effective support delivery. Additionally, the engineer will help shape and manage the collaboration… more
- Bank OZK (Alpharetta, GA)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. +… more
- Hawaiian Electric (Honolulu, HI)
- …functionality of the Customer Information System (CIS), Interactive Voice Response ( IVR ), rules and rates, products and services, Customer Interconnection Tool (CIT) ... on Hawaiian Electric's website, Public Utility Commission (PUC) regulatory rules and tariffs. Experience Requirements + A few years (1-2) of experience with the application of Rule 13 and Rule 13S line extensions preferred. + A few years (1-2) of experience… more
- Home Depot (Raleigh, NC)
- …Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and Inventory management. Monitor and drive technician performance ... alignment with operational goals and specified metrics Manage and track work order performance and ensure quality work by technicians Approve associate expenses with guidance from RSEM Ensure associates are following proper procedures for managing parts'… more
- Home Depot (Atlanta, GA)
- …+ Familiarity with common contact center technologies and concepts: IVR , workforce management and scheduling, contact quality assurance and analytics, ... voice of the customer, customer relationship management platforms, live chat channel management and platforms. + Familiarity and exposure to e-commerce technologies, principles, processes and business drivers. + Advanced degree highly desirable; MBA preferred.… more
- Fannie Mae (Washington, DC)
- …Bachelor's Degree or equivalen t * CRM Design and Implementation * Cloud Telephony and IVR * Survey and CX Design * Developing Advanced BI Tools Target Salary Range: ... $138,000 - $180,000 a year SF Market Engagement - Product Management - Manager \#LI - ML1 #LI - Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at… more
- Fannie Mae (Reston, VA)
- …with technical products * CRM Design and Implementation * Cloud Telephony and IVR * Developing Advanced BI Tools * Influencing Product Roadmaps Target Salary Range: ... $107,000-$139,000 SF Market Engagement - Product Management - Senior Associate \#LI - ML1 \#LI - Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at… more
- DIRECTV (El Segundo, CA)
- …(ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR , etc.). + Proficient in translating business strategy and analysis into ... consumer facing digital products. + Ability to prepare and present business cases for new products/services. + Demonstrated ability to lead, influence, and persuade others. + Strong interpersonal skills and communication skills (oral, written and… more
- City of New York (New York, NY)
- …VoIP), 80 data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be assigned to 110 ... 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting ...IVR ) Specialist is responsible for managing and supporting IVR infrastructure and systems. In addition, the selected candidate… more
- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Cognizant (Deerfield, IL)
- **About the role** As a **Senior QA Engineer IVR Testing Bilingual (Spanish)** , you will make an impact by ensuring the quality, functionality, and compliance of ... IVR systems that support seamless customer interactions. You will...you will:** . Oversee the testing process to validate IVR systems against business requirements and user expectations .… more
- Cognizant (Bridgewater, NJ)
- As an IVR Chatbot Developer (Genesys focus), you will make an impact by designing and implementing intuitive self-service solutions that enhance customer experience ... this role, you will:** . Develop and implement self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX....3 to 5 years of development experience with self-service IVR and Omni-Channel Routing on Genesys Cloud CX. .… more
- Insight Global (Richardson, TX)
- …and implementing AI or Gen-AI use cases, preferably for Chatbots, chat platforms, IVR , or CRM platforms - 2+ years of experience implementing chat platforms and/or ... managing chat bot products - Self-starter with a passion for improving product and customer experiences - Financial Services industry experience - Credit Card domain experience - Background in AI and Linguistics - CRM Product experience - Contact Management… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- Motion Recruitment Partners (Charlotte, NC)
- Genesys Engage CTI IVR Engineer CHARLOTTE, North Carolina **Hybrid** Contract $69.5/hr - $78.31/hr Outstanding long-term contract opportunity! A well-known Financial ... Services Company is looking for a Genesys Engage Engineer in Charlotte, NC Irving TX, Minneapolis MN, (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a… more
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