- COOLSOFT (Harrisburg, PA)
- IVR ERP Agile Development Methodologies Microsoft 365 Suite Developer (Jobs in Da Requirement id 155838 Job title Developer Job location in Dauphin County, PA Skills ... required Telephony Skills, IVR , ERP, Agile Development Methodologies Microsof Open Date 05-Nov-2025 Close Date Job type Contract Duration 7 Months Compensation DOE… more
- Hawaiian Electric (Honolulu, HI)
- …IS-U, Billing, Finance, Device Management, Bill Print, Meter Reading, IVR , Streamserve/Exstream, Customer Communication Presentment, Mail Presort, SuccessFactors, HR ... Benefits, Fiori, Environmental Health and Safety Management (EHSM), Materials Management, Ariba CLM, OpenText Vendor Invoice Management, OpenText Document Management, Treasury, UIPlanner Budgeting, PowerPlant, Service and Asset Manager Mobile Application &… more
- Children's Hospital Los Angeles (Los Angeles, CA)
- …Manager, and System Manager. Experience with Avaya Contact Center solutions such as ACD, IVR , and CTI is essential, and familiarity with tools like Avaya One-X and ... Verint call recording is a plus. This role involves troubleshooting and resolving technical issues, managing service requests, and ensuring efficient and effective support delivery. Additionally, the engineer will help shape and manage the collaboration… more
- Home Depot (Atlanta, GA)
- …+ Familiarity with common contact center technologies and concepts: IVR , workforce management and scheduling, contact quality assurance and analytics, ... voice of the customer, customer relationship management platforms, live chat channel management and platforms. + Familiarity and exposure to e-commerce technologies, principles, processes and business drivers. + Advanced degree highly desirable; MBA preferred.… more
- Marriott (Bethesda, MD)
- …Date:** 11/24/2025 This is a temporary position. The FLEX Sr. Manager, ACD / IVR Technology is part of the Digital Channels and Enterprise Platforms technology team ... responsible for owning the ACD / IVR strategy, product backlog, and roadmap. The ideal candidate...knowledge and experience in call center operations, ACD & IVR solutions, integrations with ServiceNow, and virtual agent chatbots.… more
- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Humana (Tallahassee, FL)
- …a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative IVR solutions ... the software development lifecycle (SDLC). **Lead Software Engineer - IVR & Omnichannel APIs** Humana is seeking a self-driven...Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative… more
- COOLSOFT (Dauphin County, PA)
- IVR ERP Agile Development Methodologies Microsoft 365 Suite Developer (Jobs in Da Requirement id 155838 Job title Developer Job location in Dauphin County, PA Skills ... required Telephony Skills, IVR , ERP, Agile Development Methodologies Microsof Open Date 05-Nov-2025 Close Date Job type Contract Duration 7 Months Compensation DOE… more
- Cognizant (Deerfield, IL)
- **About the role** As a **Senior QA Engineer IVR Testing Bilingual (Spanish)** , you will make an impact by ensuring the quality, functionality, and compliance of ... IVR systems that support seamless customer interactions. You will...you will:** . Oversee the testing process to validate IVR systems against business requirements and user expectations .… more
- Fiserv (Omaha, NE)
- …global scale, come make a difference at Fiserv. **Job Title** Business Analyst - IVR application **About your role:** You will play a critical role in designing and ... implementing advanced Interactive Voice Response ( IVR ) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture, along with AI and cloud… more
- Amergis (Pleasanton, CA)
- Hospital Cardiac Cath Lab/ IVR Tech | December Start - Pleasanton Start Date: December 2025 | 13-Week Contract We're seeking an experienced Cardiac Cath Lab/ IVR ... address 50+ miles from the facility) + CA RN License + 3+ years of Cardiac Cath Lab/ IVR Tech experience + Certifications: + ARRT or ARRT-CT + CRT + ACLS + EPIC EMR… more
- Cognizant (Bridgewater, NJ)
- As an IVR Chatbot Developer (Genesys focus), you will make an impact by designing and implementing intuitive self-service solutions that enhance customer experience ... this role, you will:** . Develop and implement self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX....3 to 5 years of development experience with self-service IVR and Omni-Channel Routing on Genesys Cloud CX. .… more
- TEKsystems (Charlotte, NC)
- …in contact center technology a benefit - call recording, routing, WFM, analytics, IVR , chat FIELD OF EXPERTISE: + Experience in working on multiple projects at ... the same time. + Good time management skills; ability to set priorities, adapt to team needs and meet deadlines. + Ability to communicate effectively at different levels within the organization. + Previous success working in a dynamic environment with the… more
- Insight Global (Richardson, TX)
- …and implementing AI or Gen-AI use cases, preferably for Chatbots, chat platforms, IVR , or CRM platforms - 2+ years of experience implementing chat platforms and/or ... managing chat bot products - Self-starter with a passion for improving product and customer experiences - Financial Services industry experience - Credit Card domain experience - Background in AI and Linguistics - CRM Product experience - Contact Management… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- Motion Recruitment Partners (Charlotte, NC)
- Genesys Engage CTI IVR Engineer CHARLOTTE, North Carolina **Hybrid** Contract $69.5/hr - $78.31/hr Outstanding long-term contract opportunity! A well-known Financial ... Services Company is looking for a Genesys Engage Engineer in Charlotte, NC Irving TX, Minneapolis MN, (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a… more
- Carle Health (Peoria, IL)
- …Certifications: Emergency Nursing Pediatric Course (ENPC) within 4 months - Emergency Nurses Association (ENA)Emergency Nurses Association (ENA); Pediatric Advanced ... Life Support (PALS) within 3 months - American Heart Association (AHA)American Heart Association (AHA); Advanced Cardiac Life Support (ACLS) within 60 days - American Heart Association (AHA)American Heart Association (AHA); Basic Life Support (BLS) Provider -… more
- The Walt Disney Company (Santa Monica, CA)
- …and strategic omnichannel customer support with cutting-edge Interactive Voice Response ( IVR ) and digital messaging systems for seamless and intuitive call flows ... Hulu. This will include day-to-day support for NICE CXone administration, IVR support, digital messaging support, developing optimized end-to-end customer journeys,… more
- Bank of America (Charlotte, NC)
- …cases for transformation initiatives. + Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. + Build and maintain a coalition ... leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines...problems. + Develop and oversee the execution of the IVR & Contact Center authentication roadmap. + Develop integrated… more
- JPMorgan Chase (Wilmington, DE)
- …and present findings. **Job Responsibilities:** + Analyze and manage IVR /NLU performance metrics and customer feedback to identify cross-channel((calls, branch, ... data generation, definition, and retention. + Prioritize and manage Voice- IVR analytics tasks while independently identifying and implementing customer experience… more
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