- USAA (San Antonio, TX)
- …us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools , you will be responsible for leading a digital/technology team focused ... Digital ecosystem: all platforms and related software programs pertaining to the IVR , MSR desktop tools, call routing, chat/social platforms, and other contact… more
- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage ... of contact center technologies and solutions such as PBX, ACD, IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent … more
- USAA (San Antonio, TX)
- …knowledge of the contact center technology stack (SBCs, SIP, call recording, IVR , etc.) and understands how they integrate to deliver customer experiences. Uses ... product-centric data and analytics to guide strategic decisions, optimize experience, manage cost, and find opportunities Collaborates and gains alignment effectively across business units and technical teams, prioritizes needs, and aligns product strategy… more
- USAA (Tampa, FL)
- …building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing ... teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer: Compensation: The salary range… more
- Stanford Health Care (Palo Alto, CA)
- …knowledge to resolve inquiries/requests. + Ability to navigate case management and ACD/ IVR systems. + Ability to maintain confidentiality of sensitive information. + ... Excellent negotiation and influencing skills. + Excellent candidate conversion skills, including marketing and selling of Stanford as an employer of choice, as well as the specific opportunity. Network and build long term relationships with prospective… more
- DIRECTV (El Segundo, CA)
- …Our scope includes customer-facing self-service capabilities on DIRECTV.com, our IVR (interactive voice response), and applications for our field technicians ... and customer care phone agents. We are seeking an expert and highly motivated IT Software Engineer Principal 2 to join our technology team. This pivotal role is responsible for driving the technical design, implementation, and reliability of our… more
- Home Depot (Sacramento, CA)
- …Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and Inventory management. Monitor and drive technician performance ... alignment with operational goals and specified metrics Manage and track work order performance and ensure quality work by technicians Approve associate expenses with guidance from RSEM Ensure associates are following proper procedures for managing parts'… more
- Hawaiian Electric (Honolulu, HI)
- …IS-U, Billing, Finance, Device Management, Bill Print, Meter Reading, IVR , Streamserve/Exstream, Customer Communication Presentment, Mail Presort, SuccessFactors, HR ... Benefits, Fiori, Environmental Health and Safety Management (EHSM), Materials Management, Ariba CLM, OpenText Vendor Invoice Management, OpenText Document Management, Treasury, UIPlanner Budgeting, PowerPlant, Service and Asset Manager Mobile Application &… more
- Children's Hospital Los Angeles (Los Angeles, CA)
- …Manager, and System Manager. Experience with Avaya Contact Center solutions such as ACD, IVR , and CTI is essential, and familiarity with tools like Avaya One-X and ... Verint call recording is a plus. This role involves troubleshooting and resolving technical issues, managing service requests, and ensuring efficient and effective support delivery. Additionally, the engineer will help shape and manage the collaboration… more
- Bank OZK (Alpharetta, GA)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. +… more
- Bank OZK (Ozark, AR)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures, and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of Consumer Lending Products/Loans. + Knowledge of online banking software functionality. + Knowledge of internet terms, access,… more
- USAA (San Antonio, TX)
- …us special and impactful. **The Opportunity** As a dedicated **AVP, Bank Contact Center IVR & Tools** , you will be responsible for leading a digital/technology team ... Digital ecosystem: all platforms and related software programs pertaining to the IVR , MSR desktop tools, call routing, chat/social platforms, and other contact… more
- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Humana (Tallahassee, FL)
- …a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative IVR solutions ... the software development lifecycle (SDLC). **Lead Software Engineer - IVR & Omnichannel APIs** Humana is seeking a self-driven...Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative… more
- Motion Recruitment Partners (Charlotte, NC)
- Genesys Engage CTI IVR Engineer CHARLOTTE, North Carolina **Hybrid** Contract $69.5/hr - $78.31/hr Outstanding long-term contract opportunity! A well-known Financial ... Services Company is looking for a Genesys Engage Engineer in Charlotte, NC Irving TX, Minneapolis MN, (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- Carle Health (Peoria, IL)
- …Certifications: Emergency Nursing Pediatric Course (ENPC) within 4 months - Emergency Nurses Association (ENA)Emergency Nurses Association (ENA); Pediatric Advanced ... Life Support (PALS) within 3 months - American Heart Association (AHA)American Heart Association (AHA); Advanced Cardiac Life Support (ACLS) within 60 days - American Heart Association (AHA)American Heart Association (AHA); Basic Life Support (BLS) Provider -… more
- The Walt Disney Company (Santa Monica, CA)
- …and strategic omnichannel customer support with cutting-edge Interactive Voice Response ( IVR ) and digital messaging systems for seamless and intuitive call flows ... Hulu. This will include day-to-day support for NICE CXone administration, IVR support, digital messaging support, developing optimized end-to-end customer journeys,… more
- Cognizant (Dearborn, MI)
- …you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service experiences. You will be a valued ... **In this role, you will:** . Develop and enhance IVR systems using NICE CXone Studio. . Design, implement,...logic and workflows. . Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- Bank of America (Newark, DE)
- …cases for transformation initiatives. + Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. + Build and maintain a coalition ... leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines...problems. + Develop and oversee the execution of the IVR & Contact Center authentication roadmap. + Develop integrated… more
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