- COOLSOFT (Middletown, PA)
- IVR PCI Microsoft Office 365 Architect (Jobs in Dauphin County, PA) Requirement id 155477 Job title Architect Job location in Dauphin County, PA Skills required CRM ... Systems, IVR , PCI, Microsoft Office 365 Open Date 10-Oct-2025 Close...interview type Email Recruiter:coolsoft Job Description Architect: CRM Systems, IVR , PCI, Microsoft Office 365 Start Date :10/20/2025 End… more
- Hawaiian Electric (Honolulu, HI)
- …and functionality of the Customer Information System (CIS), Interactive Voice Response ( IVR ), rules and rates, products and services, customer website and portal, ... and collection practices and law. + Working knowledge of various Company systems (CIS, IVR , customer website and portal, etc). + Working knowledge of state & federal… more
- Tyto Athene (Woodlawn, MD)
- …ACD design and troubleshooting Call Pilot applications and Voice Services, IVR applications and product capabilities/engineering. + Install, terminate, and test ... Applications + Call Center Management System (CCMS) + Integrated Voice Response ( IVR ) Maintenance and Administration + Voice over Internet Protocol (VoIP) Telephone… more
- Stanford Health Care (Newark, CA)
- …inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with scripting or ... Connect, CISCO or similar. Integrate data from multiple sources (WFM tools, CRM, IVR , QA platforms) to create comprehensive reports. **This is a Stanford Health Care… more
- Bank OZK (Alpharetta, GA)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. +… more
- Hawaiian Electric (Honolulu, HI)
- …functionality of the Customer Information System (CIS), Interactive Voice Response ( IVR ), rules and rates, products and services, Customer Interconnection Tool (CIT) ... on Hawaiian Electric's website, Public Utility Commission (PUC) regulatory rules and tariffs. Experience Requirements + A few years (1-2) of experience with the application of Rule 13 and Rule 13S line extensions preferred. + A few years (1-2) of experience… more
- Bank OZK (Ozark, AR)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures, and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of Consumer Lending Products/Loans. + Knowledge of online banking software functionality. + Knowledge of internet terms, access,… more
- Home Depot (Raleigh, NC)
- …Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and Inventory management. Monitor and drive technician performance ... alignment with operational goals and specified metrics Manage and track work order performance and ensure quality work by technicians Approve associate expenses with guidance from RSEM Ensure associates are following proper procedures for managing parts'… more
- Home Depot (Atlanta, GA)
- …+ Familiarity with common contact center technologies and concepts: IVR , workforce management and scheduling, contact quality assurance and analytics, ... voice of the customer, customer relationship management platforms, live chat channel management and platforms. + Familiarity and exposure to e-commerce technologies, principles, processes and business drivers. + Advanced degree highly desirable; MBA preferred.… more
- Fannie Mae (Reston, VA)
- …with technical products * CRM Design and Implementation * Cloud Telephony and IVR * Developing Advanced BI Tools * Influencing Product Roadmaps Target Salary Range: ... $107,000-$139,000 SF Market Engagement - Product Management - Senior Associate \#LI - ML1 \#LI - Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at… more
- Fannie Mae (Reston, VA)
- …Bachelor's Degree or equivalen t * CRM Design and Implementation * Cloud Telephony and IVR * Survey and CX Design * Developing Advanced BI Tools Target Salary Range: ... $138,000 - $180,000 a year SF Market Engagement - Product Management - Manager \#LI - ML1 #LI - Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at… more
- DIRECTV (El Segundo, CA)
- …(ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR , etc.). + Proficient in translating business strategy and analysis into ... consumer facing digital products. + Ability to prepare and present business cases for new products/services. + Demonstrated ability to lead, influence, and persuade others. + Strong interpersonal skills and communication skills (oral, written and… more
- City of New York (New York, NY)
- …VoIP), 80 data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be assigned to 110 ... 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting ...IVR ) Specialist is responsible for managing and supporting IVR infrastructure and systems. In addition, the selected candidate… more
- COOLSOFT (Dauphin County, PA)
- IVR PCI Microsoft Office 365 Architect (Jobs in Dauphin County, PA) Requirement id 155477 Job title Architect Job location in Dauphin County, PA Skills required CRM ... Systems, IVR , PCI, Microsoft Office 365 Open Date 10-Oct-2025 Close...interview type Email Recruiter:coolsoft Job Description Architect: CRM Systems, IVR , PCI, Microsoft Office 365 Start Date :10/20/2025 End… more
- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Cognizant (Bridgewater, NJ)
- As an IVR Chatbot Developer (Genesys focus), you will make an impact by designing and implementing intuitive self-service solutions that enhance customer experience ... this role, you will:** . Develop and implement self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX....3 to 5 years of development experience with self-service IVR and Omni-Channel Routing on Genesys Cloud CX. .… more
- Fiserv (Omaha, NE)
- …global scale, come make a difference at Fiserv. **Job Title** Business Analyst - IVR application **About your role:** You will play a critical role in designing and ... implementing advanced Interactive Voice Response ( IVR ) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture, along with AI and cloud… more
- Amergis (Pleasanton, CA)
- Salary: $3639 / Week Cardiac Cath Lab/ IVR Tech | November Start - Pleasanton Start Date: November 2025 | 13-Week Contract We're seeking an experienced Cardiac Cath ... Lab/ IVR Technologist for a travel assignment at a leading...from the facility) + 3+ years of Cardiac Cath Lab/ IVR Tech experience + Certifications: + ARRT - Radiology… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- Motion Recruitment Partners (Charlotte, NC)
- Genesys Engage CTI IVR Engineer CHARLOTTE, North Carolina **Hybrid** Contract $69.5/hr - $78.31/hr Outstanding long-term contract opportunity! A well-known Financial ... Services Company is looking for a Genesys Engage Engineer in Charlotte, NC Irving TX, Minneapolis MN, (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a… more
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