- City of New York (New York, NY)
- …VoIP), 80 data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be assigned to 110 ... 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting ...IVR ) Specialist is responsible for managing and supporting IVR infrastructure and systems. In addition, the selected candidate… more
- altafiber (Cincinnati, OH)
- …**:** We are seeking a **Business Analyst (BA)** with experience in ** IVR (Interactive Voice Response),** telephony, or similar contact center technologies to join ... a strong background in gathering and documenting business requirements for IVR systems or telephony platforms. This role requires collaboration with stakeholders,… more
- JPMorgan Chase (Plano, TX)
- …**Job responsibilities** + Defines and execute the technology strategy for self-service, IVR , and agentic AI, aligned with customer experience goals and contact ... center transformation initiatives. + Leads end-to-end implementation of IVR , voicebot, and autonomous agentic flows-from design and integration to CCaaS migration… more
- Insight Global (Newark, NJ)
- …This candidate will join our client to help with the development of their IVR systems! We are a company committed to creating inclusive environments where people can ... 3 to 5 years of application development experience implementing multichannel self-service/ IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - API… more
- US Bank (Fargo, ND)
- …discover what you excel at-all from Day One. **Job Description** The Card IVR Product Owner is accountable to drive operational platform management across products ... more years of related experience **Required Skills/Experience:** * Experience with AWS Connect - IVR * Experience with Scrum AGILE ways of working * Experience with… more
- Robert Half Technology (Cincinnati, OH)
- Description We are looking for an experienced Business Systems Analyst with expertise in IVR systems to join our team in Cincinnati, Ohio. In this long-term contract ... experience working alongside stakeholders and technical teams. * Familiarity with IVR systems and telephony platforms. * Strong analytical and problem-solving… more
- Capgemini (New York, NY)
- Genesys IVR Developer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported ... and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive… more
- SSM Health (Fond Du Lac, WI)
- …Plans coordinates and implements care to the adult patient in the Cardiac Cath Lab. Ensures that quality care is provided in an efficient and safe manner consistent ... with the unit's standards of care and demonstrates competency skills appropriate to the clinical area. **Job Responsibilities and Requirements:** **PRIMARY RESPONSIBILITIES** + Performs on the Cath Lab procedure team as circulator, scrub, or monitor. +… more
- SSM Health (St. Louis, MO)
- …Plans coordinates and implements care to the adult patient in the Cardiac Cath Lab. Ensures that quality care is provided in an efficient and safe manner consistent ... with the unit's standards of care and demonstrates competency skills appropriate to the clinical area. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Performs on the Cath Lab procedure team as circulator, scrub, or monitor. + Performs in… more
- The Walt Disney Company (Santa Monica, CA)
- …and strategic omnichannel customer support with cutting-edge Interactive Voice Response ( IVR ) and digital messaging systems for seamless and intuitive call flows ... Hulu. This will include day-to-day support for NICE CXone administration, IVR support, digital messaging support, developing optimized end-to-end customer journeys,… more
- Duquesne Light Company (Pittsburgh, PA)
- …+ Support the design, implementation, and continuous improvement of the Cloud IVR system to streamline customer journeys, enhance self-service, and reduce call ... Partner with IT and Customer Contact teams to define IVR call flows, call routing strategies, and integration points...on requirements gathering and user acceptance testing (UAT) for IVR updates and enhancements. + Design and implement optimized… more
- RVO Health (New York, NY)
- …updates and demo materials for internal and external stakeholders. + Own the end-to-end IVR experience: design, test, and optimize IVR flows across staging and ... ensure alignment on voice experiences strategy and execution. + Ensure that all IVR experiences adhere to healthcare regulatory and accessibility standards. + Act as… more
- Robert Half Technology (West Des Moines, IA)
- …DUTIES AND RESPONSIBILITIES: * Lead development and deployment of omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment ... experience. Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI technologies. Software development experience with familiarity… more
- The Cigna Group (Morris Plains, NJ)
- …as the principal designer for our complex Interactive Voice Response ( IVR ) software application system and subsystems. + Identify application development solutions, ... and provide on-going support for the applications. + Lead an IVR development team for planning, scheduling, status reporting, production release, production… more
- Drips (OH)
- …your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will ... Review & Proofreading: Carefully review and proofread SMS and IVR scripts for clarity, tone, grammar, and adherence to...+ Experience with conversational messaging formats like SMS and IVR . + Familiarity with analytics tools to support data-driven… more
- Covenant Health Inc. (Knoxville, TN)
- …(CTO) program.= Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- United Airlines (Chicago, IL)
- …development in Conversational Contact Center technologies including Web Chat, Voice IVR , Web Applications & Cloud platforms. + Lead development, execution, and ... delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications + Collaborate with technology… more
- Alight (IN)
- …focused testinginvolving contact centersolutions including call center routing and management, IVR and integrations with other systems. + Create and run functional, ... and supporting cloud contact center solution including call center routing, IVR design and integrations. + Strong understanding of contact center technologies… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …and Engineering Teams to refine business requirements and implement solutions. * IVR & Contact Center Technologies: Design and integrate IVR platforms ... AWS, Azure, GCP, and cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR , Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM… more
- DISH Network (Englewood, CO)
- …design of user interfaces for customer-facing tools, including self-service portals, IVR systems, chatbots, and agent dashboards, ensuring a seamless and intuitive ... Solution Design & Development:** + Design and develop AWS Connect contact flows, IVR systems, routing strategies, and other customer service tools to enhance both… more
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