- Usaa (Phoenix, AZ)
- …building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing ... teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer:Compensation: The salary range for… more
- The Computer Merchant, LTD. (Herndon, VA)
- …in development, implementation, and/or troubleshooting of contact center operations, IVR flows, and related TURN/STUN/WebRTC network issues * Technical expertise ... in GenAI and Python * Foundational awareness of cloud provisioning best practices, well architected frameworks, and secure workloads - particularly in IAM, Connect, Lambda, Bedrock, and S3 services. What Your Day Will Look Like * Build contact center… more
- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- Humana (Tallahassee, FL)
- …a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative IVR solutions ... the software development lifecycle (SDLC). **Lead Software Engineer - IVR & Omnichannel APIs** Humana is seeking a self-driven...Lead Software Engineer to join our Interactive Voice Response ( IVR ) team. In this role, you will deliver innovative… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- SSM Health (St. Louis, MO)
- …Provides coordination of the activities and flow of work for the assigned clinical program. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + ... Facilitates the development, implementation and evaluation of transplant services and initiatives. + Plans, implements, evaluates, and coordinates appropriate patient care related to transplant processes. + Maintains program documentation and review to support… more
- Carle Health (Peoria, IL)
- …Certifications: Emergency Nursing Pediatric Course (ENPC) within 4 months - Emergency Nurses Association (ENA)Emergency Nurses Association (ENA); Pediatric Advanced ... Life Support (PALS) within 3 months - American Heart Association (AHA)American Heart Association (AHA); Advanced Cardiac Life Support (ACLS) within 60 days - American Heart Association (AHA)American Heart Association (AHA); Basic Life Support (BLS) Provider -… more
- The Walt Disney Company (Santa Monica, CA)
- …and strategic omnichannel customer support with cutting-edge Interactive Voice Response ( IVR ) and digital messaging systems for seamless and intuitive call flows ... Hulu. This will include day-to-day support for NICE CXone administration, IVR support, digital messaging support, developing optimized end-to-end customer journeys,… more
- Cognizant (Cheyenne, WY)
- …you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service experiences. You will be a valued ... **In this role, you will:** . Develop and enhance IVR systems using NICE CXone Studio. . Design, implement,...logic and workflows. . Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- Capgemini (Atlanta, GA)
- …or relocation. **Your role** + Design, develop, and maintain Interactive Voice Response ( IVR ) systems using Google's CCaaS. + Good knowledge of Google Cloud Platform ... service, Dialog flow CX, and Agent Assist. + Optimize IVR flows to improve customer satisfaction and reduce call...customer satisfaction and reduce call handling time. + Integrate IVR systems with other Contact Center components, such as… more
- Citigroup (Irving, TX)
- …applications, including live chat, chatbot platforms, and Interactive Voice Response ( IVR ) systems. + Leverage expertise in cloud technologies (AWS, Azure), ... to support and optimize intelligent automation within the contact center environment; IVR experience is a significant plus. + Utilize project management and business… more
- The Cigna Group (Richmond, VA)
- …and data. As a Sr. Manager, Product Management for Call Routing and IVR , you'll drive innovation in customer engagement platforms, making it easier for millions ... make a difference. **Responsibilities** + Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized.… more
- JPMorgan Chase (Wilmington, DE)
- …and present findings. **Job Responsibilities:** + Analyze and manage IVR /NLU performance metrics and customer feedback to identify cross-channel((calls, branch, ... data generation, definition, and retention. + Prioritize and manage Voice- IVR analytics tasks while independently identifying and implementing customer experience… more
- JPMorgan Chase (New York, NY)
- …needs and user insights. As a Conversation Design Lead on the Chase Voice ( IVR ) and Chat Conversation Design team, you will play a critical role in promoting ... our virtual assistant for both text (chat) and voice ( IVR ) interactions, which will serve as a key touchpoint...user experience design or similar roles + Experience designing IVR systems or voice user interfaces, including prompt writing… more
- Capgemini (New York, NY)
- …9 years of hands-on experience in developing and implementing multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal ... Polly, Workday, and CRM Dynamics. + Deliver customer interaction solutions across IVR , Web, Messaging/Chat, SMS, Social Media, and Genesys Agent Copilot. + Utilize… more
- System One (Washington, DC)
- …Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage ... of contact center technologies and solutions such as PBX, ACD, IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent … more
- TEKsystems (Washington, DC)
- …+ Able to define scalable and modular frameworks for conversational AI and IVR routing logic + Build and configure UJET/Google CCaaS Agents, intents, and fulfillment ... custom scripts, API, and middleware to connect Dialogflow/Google CCaaS with different IVR systems (CISCO, Genesys, etc) + Implement call flows, voice prompts, and… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Brookfield Properties (Charleston, SC)
- …for supporting the performance, reporting, and optimization of our telephony and IVR platforms. This role bridges operations, IT, and business stakeholders to ... configurations, or IT support tickets. + Support the design and optimization of IVR configurations, call routing logic, and workflows to improve customer and agent… more
- ABBTECH Professional Resources, Inc. (VA)
- …Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage ... of contact center technologies and solutions such as PBX, ACD, IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent … more
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