- Marriott (Columbus, OH)
- …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- Merck (Boston, MA)
- …and maintain patient continuity of supply. Working independently, the Clinical Supplies Project Manager (CSPM) designs strategic and operational plans for all ... teams and the operational/executional arms within the business. Clinical Supplies Project Managers (CSPMs) are responsible for the translation of global clinical… more
- CVS Health (New Albany, OH)
- …health care more personal, convenient and affordable. Job Summary: The Operational Readiness Project /Program Manager is a product management role within the BTSS ... bot that is the strategic replacement for the traditional IVR that is in place today. This position is...to >30M calls per year + Liaison to Account Manager teams, Legal, Compliance, WFM, etc. + Marketing artifact… more
- Walmart (Bentonville, AR)
- …digital and physical retail channels. We are seeking an experienced Senior Product Manager with a track record of leading successful product initiatives from concept ... to empower human understanding at scale. As a Product Manager , you'll be working closely with a diverse team...recommendations accordingly. + Bring hands on experience with conversational IVR and bot product development + Develop, maintain and… more
- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
- Adecco US, Inc. (Newark, DE)
- …M-F, 8am-5pm **Pay Rate:** $60.00 **Description:** Seeking a CCA Payments Product Manager to lead project initiatives in an Agile environment. Responsibilities ... **CCA Payments Product Manager ** **Location:** Newark, DE **Duration:** 8 Months **Shift:**...include defining project scope, collaborating with stakeholders, driving business readiness activities,… more
- Publicis Groupe (St. Petersburg, FL)
- …at @EpsilonMktg. **Job Description:** We are currently looking for an accomplished Senior Account Manager to act as the primary client liaison for one or more of our ... client's brands. The Account Manager must employ a strong operations background and an...and best practices for implementing program(s). + Communicates Epsilon project plan, requirements, milestones, dependencies, status, and risks to… more
- J&J Family of Companies (New Brunswick, NJ)
- …our future in the digital Workday ecosystem. This individual will have strong product manager and project leadership skills to drive delivery on strategic HR ... Manager HR Digital Solutions - 2406175047W **Description** Johnson...as Salesforce.com, with ticket management, knowledge management, telephony / IVR and document management skills. The anticipated base pay… more
- CVS Health (Trenton, NJ)
- …and affordable. Position SummaryJoin Fortune 7 CVS Health as a Sr. Manager of Application Development within the Shared Services and Advanced Technology Delivery ... (SSATD) organization. As an Applications Development Senior Manager , Pega Customer Decision Hub (CDH), you will collaborate with both full-time employees and… more
- PennyMac (Cary, NC)
- …complete mortgage journey. **A Typical Day** The **Command Center Technology Manager ** will support telephony, CRM, and monitoring functions within Mortgage ... includes collaborating on solutions, marketing campaigns, interactive voice response ( IVR ) scripts, dialer management, eliciting and defining new business… more
- Publix (Lakeland, FL)
- **27835BR** **Position Title:** Operational Support Manager - Lakeland **Department:** Public Affairs **Location:** Lakeland, FL **Description:** Publix's Customer ... Care and Social Media (CCSM) department is seeking an Operational Support Manager to lead communication, training and development, as well as systems support. This… more
- CVS Health (Hartford, CT)
- …days from home per week at one of our office locations The Privacy Manager will be responsible for working mainly with the Medicare area (Medicare Advantage, Group ... the development and operation of services, products, and capabilities. Privacy Manager will minimize risk by: 1) Anticipating, identifying, assessing and monitoring… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more… more
- CVS Health (Buffalo Grove, IL)
- …all levels of the organization Preferred Qualifications: + Strong experience and project implementation on contact center technology + Experience working in Contact ... centers. + Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya + Experience in automation, DevOps,… more
- Randstad US (Tampa, FL)
- … Manager . Has experience integrating ServiceNow with CISCO and IVR systems. Has implementation experience with ServiceNow. Additional Complexity: (please add ... with extensive experience in CMDB and solution integration. + Previous experience with IVR integration would be a plus. + This position is fully remote, and… more
- NANA Regional Corporation (Oak Ridge, TN)
- …of technical problems and make decisions and recommendations to the Readiness Leader or Project Manager ; + Support the Readiness Leader in the development of ... completing IVRs for Safety Basis changes subject to the IVR process; + Y-12 Readiness Assurance Manager ...the IVR process; + Y-12 Readiness Assurance Manager for completing assigned management assessments; and + PEPR… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …out. Report routine project status on a timely basis to OTS's Procurement Project Manager and any problems or delays immediately to the supervisor and to ... focus on Automated Call Distribution (ACD), Integrated Voice Response ( IVR ) systems and Hosted IP Contact Centers. Serves as...OTS's Procurement Manager . Upon request, provide project information to… more
- NiSource (Columbus, OH)
- …will work closely with the lead Enterprise Architect for the domain, the IT Portfolio Manager , and the Project Manager of these projects to organize the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales, and… more
- Providence (Richland, WA)
- …compensation, and time approval (people management). Oversees orientation and training of new manager or senior manager hires. + Identifies and follows up on ... the work is successfully completed within deadlines. + Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of… more
- PNC (Strongsville, OH)
- …field on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Experience in the below area preferred: * Genesys Cloud * ... IVR * Microservices * API's * Verint * NICE...ensure the success of a system or software development project . Software Reliability Management - Knowledge of, and ability… more