- Duquesne Light Company (Pittsburgh, PA)
- … call transfers. + Partner with IT and Customer Contact teams to define IVR call flows, call routing strategies, and integration points with backend ... IVR containment rate, average handle time, CSAT/NPS, and call transfer rates before and after process changes. +...CXone, AWS Connect, Five9, etc.). + Change management or project management certification (eg, Prosci, PMP) a plus. +… more
- Eliassen Group (Denver, CO)
- …leading projects relating to Unified Communications, Contact Center, Call Center, IVR , UCaaS, CCaaS (preferred) + Project Management Professional (PMP) or ... ** Project Manager (Implementation & Deployment for Contact Center Solutions)** **Anywhere** **Type:** Permanent **Category:** Program/ Project Management… more
- Sprinklr (SC)
- …for this role.** Working on the **Platinum Support Team** the **Support Account Manager ** is the main technical support contact serving Sprinklr's largest and most ... brands to deliver excellent customer support experience. **Platinum Support Account Manager ** also acts as an internal escalation point, collaborating with Sales,… more
- Amentum (Fort Shafter, HI)
- …SBC. + Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing) and or Avaya Aura soft switches. + Cisco Meeting ... + Implementing and supporting BGP routing protocols. + Contact center platform and IVR scripting. + Hands-on experience supporting Cisco Call Managers, Unity,… more