- TekSynap (Arlington, VA)
- …in related field + Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to ... the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk … more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Tier 1 Helpdesk Lead ...implement process improvements. * Communicate effectively with the Momentum Tier 2 team, ensuring smooth handoffs of ... issues from Tier 1 to Tier 2 . * Act as a member...from Tier 1 to Tier 2 . * Act as a member of the ...Desk, providing end-user support. * Anticipated split between the helpdesk lead role and providing end-user support… more
- BAE Systems (Herndon, VA)
- …in a small team environment with great people? We are looking for a Tier 2 System Administrator with a robust Windows 10/11 troubleshooting background supporting ... all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security...include file, print, DNS, DFS and DHCP + Support helpdesk and users with general issues including public key… more
- M. C. Dean (Annapolis Junction, MD)
- …position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution of problems and supports ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of agility, expertise, and trust. + An opportunity to lead and build a business with the support of… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- International Rescue Committee (New York, NY)
- …by planning communication, training, and adoption strategies across regional teams. Support + Provide Tier 2 and Tier 3 technical support and solve complex ... service delivery. This role offers you the chance to lead a diverse and ambitious team, fostering a culture...by preparing reports and publishing regular newsletters for the Helpdesk team + Assist with budgeting for tools, software,… more
- State of Georgia (Fulton County, GA)
- …experience in managing an IT Help Desk/Support team. 2 . 3 years of experience providing tier 2 or 3 level IT support in an enterprise environment. 3. 2 ... ensures they comply with company guidelines. This includes IT helpdesk and support technicians. 2 . Function as...technology solutions and recommendations. 9. Function as the technical lead for IT systems and infrastructure projects as needed.… more
- Public Consulting Group (Nashville, TN)
- …use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- Chenega Corporation (Albuquerque, NM)
- …practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk support. + ... + Associate's degree or combination of education and experience. + 2 + years of related technical experience in supporting Information Technology environment… more
- Alaant (Glens Falls, NY)
- …are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** **Hours and ... handle user account administration in Active Directory. + **Team Leadership** **:** + Lead and mentor the IT support team, ensuring needed resources are available,… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- MyFlorida (Tallahassee, FL)
- …to their issue or request. Identifies complex incidents or requests and escalates to Team Lead , Supervisor or Tier 2 / Tier 3 personnel as necessary. ... Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families This is an… more
- Walmart (Bentonville, AR)
- …Help support location leadership for the AEDT organization and set bast practices for IT helpdesk . + Lead a team of senior engineering leaders and architects to ... toward common goals. + Demonstrated success in hiring, mentoring, and growing top- tier engineering talent creating high-performance, high-impact teams. + BS or MS… more
- Elevance Health (Nashville, TN)
- …and/or technology services, which may include server, desktop, software, network, database, helpdesk components. **How you will make an impact:** + Provides trouble ... problem requests without supervision. + Leads level 1 and 2 incident recoveries and root cause analysis. + Supports...would provide an equivalent background. + Requires experience providing top- tier support for 3 or more of the information… more
- RTX Corporation (Great Falls, MT)
- …clearance is required day one with SCI eligibility.** **What You Will Do:** + Perform Tier 1 and 2 trouble analysis in an Enterprise IT environment. + Assist ... to fulfill duties as part of a 24/7 operational helpdesk environment located on Malmstrom AFB in Great Falls,...in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years prior relevant experience or an Advanced Degree… more
- Bright Horizons (Newton, MA)
- …__ _Support Activities_ + Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails. ... proactively to support application issues, changes and modifications. + Organize and lead projects from inception to execution including creating and managing to… more
- Link Solutions Inc (Frederick, MD)
- …use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service ... future and existing information systems. + Serve as senior lead providing oversight to junior staff. + Respond to...related hardware and software, and standard applications. + Provide helpdesk information and support, determine the cause of the… more